Jesus Louise Gabriel Rosales

Jesus Louise Gabriel Rosales Block 3 Lot 7 Hobart Village Zabarte Avenue Quezon City, Metro Manila, 1124 -- Summary A resourceful, client oriented, and team oriented professional eager to leverage comprehensive administrative skill-set and customer service in a challenging, fast paced, and interactive role as Account Manager offering combined 6 years of demonstrated experience fulfilling various tasks such as data management, client relations, and operational planning. Characterized as a direct communicator; quickly earn the trust, confidence and respect of team members and clients. Employs high level of professionalism when representing the company brands. Ability to focus on projects, develop strategies and meet deadlines. Demonstrated track record of success in increasing a business' bottom line by empowering workforce through health checks and recommendations. Employment History RingCentral Account Manager Mandaluyong, Metro Manila September 2016 - June 2018 Lead all post-sales activities for RingCentral's SOHO customers through strong relationship-building, product knowledge, planning, and execution to increase value-added services by 50%. As the owner of the customer relationship, I work cross-functionally with Sales, Marketing, Product, Engineering and Support to ensure consistent and strong customer relation is embedded in everything we do. Conduct regular health-checks and identify growth opportunities based on customer's needs while maintaining our solutions about the most meaningful features/functionality for their specific business needs. Perform retention administration has increased company’s retention rate by 5% and worked proactively to mitigate those risks to improve customer satisfaction. HSBC Electronic Data Processing Philippines Inc. Financial Executive Quezon City, Metro Manila August 2015 - September 2016 Interact to clients' inquiries and card transaction problems while keeping customer's confidentiality and being keen to details. Slashed/reduced new card application process by coordinating directly to underwriting department for background checks and other requirements. Card security checks has improved by submitting/recommending ideas to lessen hold time and increase customer experience without compromising company’s policies and procedures. Offers other promotions and services to entice card holders and keep customers up-to-date. Sitel Philippines Corporation Workforce Management Coordinator Pasig, Metro Manila September 2012 - May 2015 Delivering daily, weekly & monthly statistics to operations and business partners such as AHT, overtime, leave request and other ad-hoc as assigned which operations has improve utilization and productivity by 15%. Identifies issues, develops, coordinates and implements mitigation strategies to re-balance resources to increase by 10% of Enterprise Service Levels. Interprets data, and implements modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real time and future planning, to meet service levels and performance guarantees. Professional Skills MS Office Applications (Word, Excel, Outlook, PowerPoint): Computer Operation (Windows 7, 8 and 10): Network Troubleshooting: Software and Hardware Troubleshooting: Salesforce CRM: Intermediate Intermediate Competent Competent Competent Education Asian Institute of Science and Technology Computer Science Quezon City, Metro Manila Graduated March 2011 Hobbies & Interests Online games and social media sites - Mostly spend my free time and sometimes doing research about cultural histories. Mentoring - Whenever I receive invites from friends, peers and colleagues to do some quick talks about professional and personal experiences. Volleyball and Billiards - Occasionally plays with friends and family. Languages English: Filipino: Fluent Native