Jesus Dumapias

I've been in the BPO industry for 13 years. Handling healthcare account for 11 years, Specialized in handling ELIGIBILITY, BENEFITS verification. CLAIMS Status and adjustments, Authorization Status, Appointment Setter, Case management, INTAKE and Appeals for claims that has been denied. I've been an SME in that account for 5 years handling Escalation Calls and Supervisor calls. 3 months in telco account and 2 years for financial 401k INSURANCE accoun