Jesudamilola Alade

Jesudamilola Alade Jesudamilola Alade Customer Support Specialist Page | 01 Jesudamilola Alade About Me I am a dedicated Customer Support Specialist with over 2 years experience in e-commerce support, help desk solutions, phone, email, and chat support. I excel at providing efficient resolutions while maintaining exceptional customer satisfaction. If you are looking for someone who can tun tricky queries into satisfied smiles and transform casual users into loyal brand enthusiasts, then I am your person. Page | 02 Jesudamilola Alade Skills E-commerce Support: order tracking, refunds, etc Conflict Resolution Order Management Phone and chat Support Email Support Strong Communication (written and verbal) Empathy and Customer Focus Help desk/ticketing system Page | 03 Jesudamilola Alade CRM Tools Page | 04 Jesudamilola Alade Case Study Title: Efficient Customer Issue Resolution Using Hubspot Scenario: As part of my customer support experience, I successfully utilized Hubspot to manage a high volume of customer inquiries, ensuring efficient ticket resolution and maintaining a high level of customer satisfaction. Approach: Used the Pipeline View feature to sort inquiries based on priority and status. Followed up with customers to confirm issue resolution and ensure satisfaction. Results: Reduced average ticket resolution time by 25% Resolved over 200 customer issues weekly during peak periods with no SLA breaches. Achieved a CSAT score of 90% consistently over 6 months Page | 05 Jesudamilola Alade Work Samples Portfolio 01 In this case, I responded to a customer who entered a wrong shipping address. She followed the advice that was proffered and was able to get her order shipped to the correct address. Portfolio 02 Here, I was able to convince a customer who wanted to cancel his subscription not to. I went on to proffer a solution that lets him enjoy his products while still retaining his subscription. Page | 06 Jesudamilola Alade Achievements Resolved 98% of tickets within SLA Achieved 95% of customer satisfaction in chat support. Resolved 90% of customer inquiries on first contact. Resolved more than 200 number of inquiries weekly, ensuring prompt service delivery. Page | 07 Jesudamilola Alade Testimonials “Outstanding in managing customers queries with professionalism” - Kymberly O (Manager) “Jesudamilola provided exceptional chat support, always resolving issues quickly and efficiently” Sylvester (Client) Page | 08 Jesudamilola Alade Certifications Page | 09 Jesudamilola Alade HIRE ME Ready to elevate your customer support experience? Let’s collaborate! Contact me today to discuss how I can help your business deliver exceptional service and build lasting customer relationships. --Page | 10