Jesucel Dichos

JESUCEL DICHOS - •-• Tabunok, Sogod, Cebu Philippines 6007 WORK EXPERIENCE Freelance Sales Agent – Lead Generation Oct 2024-Dec 2024 Writers Digest Center Identified and qualified potential leads for publishing services, focusing on aspiring and established writers. Conducted outbound sales calls and email outreach to promote Writer's Digest Publishing solutions, ensuring alignment with client needs. Built and maintained a pipeline of prospective clients, tracking engagement and nurturing relationships to convert leads into sales. Educated writers on publishing opportunities, industry trends, and available resources to support their goals. Mar 2022-Oct 2024 QuickBooks Online Sales Mastercoach CONCENTRIX CVG PHILIPPINES INC. Sales Expertise: Demonstrated exceptional knowledge of QuickBooks Online products while effectively managing multiple teams of 70-100 sales agents. Provided comprehensive training to ensure technical support teams can address customer inquiries and secure appointments, driving overall sales growth. Performance Monitoring: Monitored live calls and disseminated daily performance metrics for the team, offering real-time support and coaching to enhance performance and ensure targets are met. Sales Strategies: Developed job aids and crafted effective sales spiels to optimize the appointment setting process while collaborating with the sales leadership team to implement data-driven strategies that leverage market insights. Quality Assurance & Continuous Improvement: Maintained high standards of sales and customer service by evaluating appointment-setting processes and keeping abreast of the latest QuickBooks Online updates, sharing insights to maintain a competitive edge. QuickBooks Online Sales Consultant/Telesales Feb 2021-Mar 2022 CONCENTRIX CVG PHILIPPINES INC. Sales Consultant Experience: Engaged with customers through inbound and outbound calls, effectively showcasing QuickBooks Online solutions designed for small and medium-sized businesses while consistently achieving sales targets. CRM and Lead Nurturing: Utilized CRM software to manage customer interactions and track leads, allowing for efficient follow-up and personalized communication. This approach fostered strong relationships with prospects, guiding them through the sales funnel by addressing specific needs and providing tailored solutions. Product Demonstrations: Conducted product demonstrations and thorough consultations to assess client needs, providing tailored recommendations for QuickBooks solutions that align with their business requirements. June 2018-Jan 2021 QuickBooks Online & Desktop Advisor II Technical Support Specialist/Payroll Support CONCENTRIX CVG PHILIPPINES INC. Customer Assistance: Provided comprehensive support to QuickBooks Online customers by addressing a variety of accounting and payroll issues through inbound calls and chat. Assisted with troubleshooting banking integrations, ensuring accurate transaction categorization, and resolving technical inquiries to enhance customer satisfaction. Financial Operations Management: Guided customers in effective financial management by helping them create and manage invoices, track expenses, and pay bills. Supported the preparation of essential financial reports, ensuring customers have a clear understanding of their financial positions. Payroll and Tax Compliance Support: Facilitated payroll management for customers, including setup, processing, and compliance with tax regulations. Assisted with payroll corrections and amendments, addressing any issues to ensure accurate tax filings and reporting. Data Migration and Integration: Aided customers in migrating financial data from QuickBooks Desktop to QuickBooks Online, ensuring a seamless transition. Provided support for integrating bank accounts, facilitating bank reconciliation, and maintaining data integrity throughout the process. Appointment Setting: Engaged customers on every call by presenting additional QuickBooks Online products that could enhance their financial management experience. Effectively identified customer needs and interests, leading to setting appointments with the sales team for follow-up discussions, ensuring a seamless transition from technical support to sales opportunities. Provided comprehensive support for Quickbooks Online Payroll, assisting customers with account setup, payroll processing, and troubleshooting technical issues. Guided clients through tax filings, direct deposits, and compliance with payroll regulations to ensure accurate and timely payroll management. Jan 2018-Apr 2018 Customer Care Professional (Banking/Financial Account) EXL SERVICE PHILIPPINES Delivered exceptional customer support by addressing inquiries related to banking and financial accounts, including account balances, transactions, and statements. Assisted clients with a range of services such as fund transfers, payment processing, and account updates to ensure seamless banking experiences. Resolved customer concerns, including dispute resolution and troubleshooting issues, while adhering to company policies and regulatory compliance standards. Educated customers on available financial products and services, promoting solutions tailored to their individual needs. Ensured secure handling of sensitive financial information, maintaining confidentiality and accuracy across all interactions. ASSOCIATE CUSTOMER SUPPORT (Billing & Sales) Techmahindra Vcustomer Philippines Inc. May 2016-Apr 2017 Delivered exceptional customer service by assisting clients with billing inquiries, resolving discrepancies, and ensuring accurate account information. Conducted sales transactions and promoted relevant Verizon products and services to meet customer needs and increase revenue. Provided efficient troubleshooting support for simple technical issues, guiding customers to solutions and ensuring minimal disruption to their services. Maintained a high standard of professionalism while handling customer interactions via phone, email, and chat. Collaborated with cross-functional teams to escalate complex cases and ensure timely resolution. Consistently met or exceeded performance metrics, including customer satisfaction scores and issue resolution times. EDUCATION Bachelor of Science in Business Administration - Marketing Management (Undergraduate) University Of Cebu- Lapu-lapu And Mandaue PROFESSIONAL SKILLS Customer Engagement: Expertise in appointment setting, outbound cold calling and inbound customer support via chat and email. Accounting, Payments & Payroll: Proficient in QuickBooks Online and Desktop for accounting, payments and payroll processing, ensuring accurate financial management. CRM & Project Management: Skilled in Salesforce and Quickbase for CRM Communication & Collaboration: Strong proficiency in Slack, Zoom, and Microsoft Teams for effective team communication. Design & Content Creation: Competent in Canva and Adobe Photoshop for graphic design and content creation.