JESUCEL DICHOS
- •-• Tabunok, Sogod, Cebu Philippines 6007
WORK EXPERIENCE
Freelance Sales Agent – Lead Generation
Oct 2024-Dec 2024
Writers Digest Center
Identified and qualified potential leads for publishing services, focusing on aspiring and
established writers.
Conducted outbound sales calls and email outreach to promote Writer's Digest Publishing
solutions, ensuring alignment with client needs.
Built and maintained a pipeline of prospective clients, tracking engagement and nurturing
relationships to convert leads into sales.
Educated writers on publishing opportunities, industry trends, and available resources to
support their goals.
Mar 2022-Oct 2024
QuickBooks Online Sales Mastercoach
CONCENTRIX CVG PHILIPPINES INC.
Sales Expertise: Demonstrated exceptional knowledge of QuickBooks Online products while
effectively managing multiple teams of 70-100 sales agents. Provided comprehensive
training to ensure technical support teams can address customer inquiries and secure
appointments, driving overall sales growth.
Performance Monitoring: Monitored live calls and disseminated daily performance metrics
for the team, offering real-time support and coaching to enhance performance and ensure
targets are met. Sales Strategies: Developed job aids and crafted effective sales spiels to
optimize the appointment setting process while collaborating with the sales leadership
team to implement data-driven strategies that leverage market insights.
Quality Assurance & Continuous Improvement: Maintained high standards of sales and
customer service by evaluating appointment-setting processes and keeping abreast of the
latest QuickBooks Online updates, sharing insights to maintain a competitive edge.
QuickBooks Online Sales Consultant/Telesales
Feb 2021-Mar 2022
CONCENTRIX CVG PHILIPPINES INC.
Sales Consultant Experience: Engaged with customers through inbound and outbound calls,
effectively showcasing QuickBooks Online solutions designed for small and medium-sized
businesses while consistently achieving sales targets.
CRM and Lead Nurturing: Utilized CRM software to manage customer interactions and track
leads, allowing for efficient follow-up and personalized communication. This approach
fostered strong relationships with prospects, guiding them through the sales funnel by
addressing specific needs and providing tailored solutions.
Product Demonstrations: Conducted product demonstrations and thorough consultations
to assess client needs, providing tailored recommendations for QuickBooks solutions that
align with their business requirements.
June 2018-Jan 2021
QuickBooks Online & Desktop Advisor II Technical Support
Specialist/Payroll Support
CONCENTRIX CVG PHILIPPINES INC.
Customer Assistance: Provided comprehensive support to QuickBooks Online customers
by addressing a variety of accounting and payroll issues through inbound calls and chat.
Assisted with troubleshooting banking integrations, ensuring accurate transaction
categorization, and resolving technical inquiries to enhance customer satisfaction.
Financial Operations Management: Guided customers in effective financial management
by helping them create and manage invoices, track expenses, and pay bills. Supported the
preparation of essential financial reports, ensuring customers have a clear understanding
of their financial positions. Payroll and Tax Compliance Support: Facilitated payroll
management for customers, including setup, processing, and compliance with tax
regulations. Assisted with payroll corrections and amendments, addressing any issues to
ensure accurate tax filings and reporting.
Data Migration and Integration: Aided customers in migrating financial data from
QuickBooks Desktop to QuickBooks Online, ensuring a seamless transition. Provided
support for integrating bank accounts, facilitating bank reconciliation, and maintaining data
integrity throughout the process. Appointment Setting: Engaged customers on every call by
presenting additional QuickBooks Online products that could enhance their financial
management experience. Effectively identified customer needs and interests, leading to
setting appointments with the sales team for follow-up discussions, ensuring a seamless
transition from technical support to sales opportunities.
Provided comprehensive support for Quickbooks Online Payroll, assisting customers with
account setup, payroll processing, and troubleshooting technical issues.
Guided clients through tax filings, direct deposits, and compliance with payroll regulations
to ensure accurate and timely payroll management.
Jan 2018-Apr 2018
Customer Care Professional (Banking/Financial Account)
EXL SERVICE PHILIPPINES
Delivered exceptional customer support by addressing inquiries related to banking and
financial accounts, including account balances, transactions, and statements.
Assisted clients with a range of services such as fund transfers, payment processing, and
account updates to ensure seamless banking experiences.
Resolved customer concerns, including dispute resolution and troubleshooting issues, while
adhering to company policies and regulatory compliance standards.
Educated customers on available financial products and services, promoting solutions
tailored to their individual needs.
Ensured secure handling of sensitive financial information, maintaining confidentiality and
accuracy across all interactions.
ASSOCIATE CUSTOMER SUPPORT (Billing & Sales)
Techmahindra Vcustomer Philippines Inc.
May 2016-Apr 2017
Delivered exceptional customer service by assisting clients with billing inquiries, resolving
discrepancies, and ensuring accurate account information.
Conducted sales transactions and promoted relevant Verizon products and services to meet
customer needs and increase revenue.
Provided efficient troubleshooting support for simple technical issues, guiding customers to
solutions and ensuring minimal disruption to their services.
Maintained a high standard of professionalism while handling customer interactions via
phone, email, and chat.
Collaborated with cross-functional teams to escalate complex cases and ensure timely
resolution.
Consistently met or exceeded performance metrics, including customer satisfaction scores
and issue resolution times.
EDUCATION
Bachelor of Science in Business Administration - Marketing Management (Undergraduate)
University Of Cebu- Lapu-lapu And Mandaue
PROFESSIONAL SKILLS
Customer Engagement: Expertise in appointment setting, outbound cold calling and
inbound customer support via chat and email.
Accounting, Payments & Payroll: Proficient in QuickBooks Online and Desktop for
accounting, payments and payroll processing, ensuring accurate financial management.
CRM & Project Management: Skilled in Salesforce and Quickbase for CRM
Communication & Collaboration: Strong proficiency in Slack, Zoom, and Microsoft Teams
for effective team communication.
Design & Content Creation: Competent in Canva and Adobe Photoshop for graphic design
and content creation.