Jesthony Ragay Cañedo

JESTHONY CAÑEDO GENERAL VIRTUAL ASSISTANT Resourceful and highly organized Virtual Assistant with 6+ years of experience supporting business owners and marketing teams with administrative operations, lead generation, email campaigns, customer support, and content creation. EDUCATION Bachelor of Science in Business Administration, Major in Marketing Management University of Mindanao | 2010 Proficient in CRM platforms (Salesforce, Zoho, Pipedrive), marketing tools (MailChimp, ActiveCampaign), and design software (Canva, Photoshop, CorelDraw). Adept at managing calendars, streamlining workflows, and creating engaging content across digital platforms. A detail- CORE COMPETENCIES oriented problem-solver committed to delivering results with excellence and integrity. Calendar & Email Management CRM & Lead Generation Social Media Content Creation Graphic Design & Video Editing Email Marketing Automation WORK EXPERIENCE Data Entry & Reporting Customer Service & Tech Support AUGUST 2021 -FEBRUARY 2022 Process Documentation Outsourced Doers TECHNICAL SKILLS CRM Tools: Salesforce, Zoho One, Pipedrive Marketing Tools: MailChimp, ActiveCampaign Design: Adobe Photoshop, CorelDraw, Canva Productivity: MS Office Suite, Google Workspace, Calendly Video Editing: Capcut, Movavi Video Editor Plus DIGITAL MARKETING ASSISTANT Implemented a data-driven email marketing automation system, increasing open rates by 50% and driving a 65% uplift in email-generated revenue yearover-year. Created and curated engaging content for LinkedIn, Instagram, and Facebook, increasing follower growth by 50% and improving brand awareness by 65% as measured by Google Analytics tool. Collaborated with sales teams to align marketing efforts and optimize data usage. Executed email promotions and campaigns, ensuring timely delivery and engagement. Coordinated monthly newsletters, enhancing brand communication with clients. Designed and monitored online ads through Google DoubleClick, improving ad performance. Communication: Zoom, Slack PERSONAL ATTRIBUTES Responsible • Respectful • Resourceful • SelfMotivated • Highly Organized • Team-Oriented • Honest • Tech-Savvy • Adaptable FEBRUARY 2021 - JULY 2021 Concentrix Davao CUSTOMER CARE TECH-SUPPORT Resolved device-related technical issues, raising customer satisfaction by 50% Delivered prompt tech support and resolved network connectivity issues Strengthened client retention through personalized service and issue resolution WORK EXPERIENCE MARCH 2019 - JANUARY 2021 Teleperformance Davao CUSTOMER CARE TECH-SUPPORT Diagnosed and resolved a variety of hardware and software issues on multiple mobile device models, including screen freezes, battery drain, connectivity problems, mobile app subscriptions etc. Performed software troubleshooting on various mobile phone models, ensuring high-quality service and customer satisfaction. EDUCATION Bachelor of Science in Business Administration, Major in Marketing Management University of Mindanao | 2010 CORE COMPETENCIES Provided exceptional customer service by effectively communicating with customers regarding their device issues and repair status. Communicated directly with customers to grasp their needs and establish trust, resulting in a positive experience. Resolved customer issues efficiently and effectively, ensuring customer satisfaction and minimal disruption. Communicated clearly and professionally with customers, providing updates on repair status and explaining technical concepts in a user-friendly manner. JULY 2017 - MARCH 2019 Calendar & Email Management Gogochart (Mobile App Marketing Agency) CRM & Lead Generation LEAD GENERATION SPECIALIST Social Media Content Creation Graphic Design & Video Editing Email Marketing Automation Data Entry & Reporting Customer Service & Tech Support Process Documentation TECHNICAL SKILLS Developed a pipeline consisting of 1,000 qualified leads via email marketing and LinkedIn Sales Navigator. Various personalized email automations have been implemented for email marketing campaigns, leading to a 50% increase in lead conversion rates. Administered a lead database comprising contacts from different app developer firms, ensuring the information was accurate and up-to-date. Collaborated with sales and marketing teams to align lead generation efforts with overall sales goals. Analyzed lead generation data and made data-driven recommendations to improve campaign performance. CRM Tools: Salesforce, Zoho One, Pipedrive JULY 2014 - JULY 2017 Marketing Tools: MailChimp, Sharesource Australia BPO ActiveCampaign Design: Adobe Photoshop, CorelDraw, Canva Productivity: MS Office Suite, Google Workspace, Calendly Video Editing: Capcut, Movavi Video Editor Plus Communication: Zoom, Slack PERSONAL ATTRIBUTES Responsible • Respectful • Resourceful • SelfMotivated • Highly Organized • Team-Oriented • Honest • Tech-Savvy • Adaptable DATA CAPTURE SPECIALIST Precisely input and validated information from invoices and purchase orders into a proprietary database. Oversaw data files to guarantee precision and availability. Created and managed data collection processes, enhancing both efficiency and precision. Implemented data quality audits and corrective measures to maintain data integrity standards. Employed optical character recognition software to retrieve information from digitized documents. Collaborated with cross-functional teams to streamline data collection processes. WORK EXPERIENCE AUGUST 2010 - JUNE 2014 University of Mindanao (Main Campus) HR DEVELOPMENT ASSISTANT Supports the HR Director in the implementation, administration, and oversight of the performance evaluation process for all Teaching and Non-Teaching staff across the Main campus and its branches. Assists the Human Resources Department by supplying all required documentation for inclusion in the personnel files of every employee. Engaged in close cooperation with all Department Heads, College EDUCATION Bachelor of Science in Business Administration, Major in Marketing Management University of Mindanao | 2010 CORE COMPETENCIES Calendar & Email Management CRM & Lead Generation Social Media Content Creation Graphic Design & Video Editing Email Marketing Automation Data Entry & Reporting Customer Service & Tech Support Process Documentation TECHNICAL SKILLS CRM Tools: Salesforce, Zoho One, Pipedrive Marketing Tools: MailChimp, ActiveCampaign Design: Adobe Photoshop, CorelDraw, Canva Productivity: MS Office Suite, Google Workspace, Calendly Video Editing: Capcut, Movavi Video Editor Plus Communication: Zoom, Slack PERSONAL ATTRIBUTES Responsible • Respectful • Resourceful • SelfMotivated • Highly Organized • Team-Oriented • Honest • Tech-Savvy • Adaptable Administrators, and Branch Directors in the execution, administration, and supervision of the performance evaluation process for all Teaching and NonTeaching personnel throughout the Main campus and its branches. Executes a quarterly performance review for educators based on student assessments (ETS) every school year to evaluate the effectiveness of teaching. Supports the HR Director in organizing a range of developmental training programs for both Teaching and Non-Teaching personnel throughout the Main campus and its branches.