Jesther Logronio
Mobile: -
Email:-Skype id: jesther logronio
Summary
Performance-driven customer service representative with experience in facilitating support services and
office management. String organizational, customer service and communication skills with the ability to
independently work. PC proficiency Microsoft applications.
Experience
Ubiquity Global Services
Back Office Specialist
October 2014 – February 2, 2018
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies
Transcom Worldwide Inc.
Technical Support Representative
June 2014 - October 2014
● Resolves product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem and following up to
ensure resolution.
● Provide accurate, valid and complete information by using the right methods/tools
● Meet personal/team sales targets and call handling quotas
Panasiatic Call Centers
Customer Services Representative
October 2012 - May 2014
● Give Accurate and appropriate information the answer questions, troubleshoot issues and resolve
complaints.
● Developed effective relationship with all co-workers through clear communication. ● Attracts
potential customers by answering product and service questions; suggesting information about other
products and services.
● Build sustainable relationships of trust through open and interactive communication
● Meet personal/team sales targets and call handling quotas
Educational Background
● College Education
Bachelor of Science In Education
West Negros University Bacolod
City, Phil.
● Secondary Education
Sum-ag National High School
Bacolod City, Phil
Skills
● Fluent in English, both written and spoken
● A team player
● Can work under pressure and without supervision
● Approachable
● Has basic knowledge in facets of banking
● Dedicated to work or task at hand
● Works fast and efficiently
● Punctual
References
Aira Jane Ondoy
Operations Manager
Ubiquity
Global
Services --Alvie Jane Adolfo
Team Lead
Ubiquity Global Services --Marjorie Belga
Team Lead
Ubiquity Global Services --