Jesther Logronio

Jesther Logronio Mobile: - Email:-Skype id: jesther logronio Summary Performance-driven customer service representative with experience in facilitating support services and office management. String organizational, customer service and communication skills with the ability to independently work. PC proficiency Microsoft applications. Experience Ubiquity Global Services Back Office Specialist October 2014 – February 2, 2018 ● Keep records of customer interactions, process customer accounts and file documents ● Follow communication procedures, guidelines and policies Transcom Worldwide Inc. Technical Support Representative June 2014 - October 2014 ● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution. ● Provide accurate, valid and complete information by using the right methods/tools ● Meet personal/team sales targets and call handling quotas Panasiatic Call Centers Customer Services Representative October 2012 - May 2014 ● Give Accurate and appropriate information the answer questions, troubleshoot issues and resolve complaints. ● Developed effective relationship with all co-workers through clear communication. ● Attracts potential customers by answering product and service questions; suggesting information about other products and services. ● Build sustainable relationships of trust through open and interactive communication ● Meet personal/team sales targets and call handling quotas Educational Background ● College Education Bachelor of Science In Education West Negros University Bacolod City, Phil. ● Secondary Education Sum-ag National High School Bacolod City, Phil Skills ● Fluent in English, both written and spoken ● A team player ● Can work under pressure and without supervision ● Approachable ● Has basic knowledge in facets of banking ● Dedicated to work or task at hand ● Works fast and efficiently ● Punctual References Aira Jane Ondoy Operations Manager Ubiquity Global Services --Alvie Jane Adolfo Team Lead Ubiquity Global Services --Marjorie Belga Team Lead Ubiquity Global Services --