Jester Sineran Sernio
CERTIFIED MEDICAL VIRTUAL ASSISTANT
ABOUT ME
I specialize in providing administrative support to clients and
medical professionals across the USA, optimizing workflows to
save time and enhance efficiency. Meticulous attention to
detail and effective communication are the cornerstones of my
approach, ensuring exceptional outcomes in every task.
EXPERIENCE
TOOLS
EMR/EHR (Practice Fusion)
Canva
Google Suite
Microsoft Office
Ring Central
Customer Service Representative
Cognizant - Medicare Advantage & MedicareRx
August 2022 - Present
Accepting all incoming calls, making outbound calls,
and verifying insurance.
Taking in calls and providing solutions to Patients
and Provider related concerns such as member’s
eligibility, benefit coverage, insurance verification,
MVA SKILLS
Familiar with EHR/EMR systems
Prior Authorization
Insurance Verification
Appointment Scheduling
Email Management
prior authorization and claims.
Tracked healthcare providers whose claims were
denied, still on process or underpaid and assist them
with submitting necessary documents
Doing outbound calls to healthcare providers to
discuss claim status and provide resolutions.
Setting up an expedited case for members and
providers asking for an appeal request.
SOFT SKILLS
Ability to work under pressure
Time Management
Ability to multitask
Team Player
Ability to handle questions and
problems in an efficient manner
Maintain detailed and accurate records of customer
interactions, utilizing systems and databases.
Educate Patients on Part D prescription drug plans,
including formularies, drug tiers, copayments, and
prior authorization requirements.
Document all member interactions accurately and
comprehensively in accordance with company
policies and regulatory requirements.
CERTIFICATIONS
HIPAA Certified
EDUCATION
Salawag Global Training Institute
of Technology
Automotive Servicing
2019
Customer Service Representative
TaskUs Philippines - DoorDash
January 2021 - May 2022
Customer Service Representative
Alorica Philippines - Amazon.com
June 2019 - January 2021
