Jessy Tabula

JESSY TABULA – CURRICULUM VITAE I.T Systems Administrator Surname Other names Sex Date of Birth Marital Status Nationality Mobile : : : : : : : Email : Tabula Jessy Male 22/03/1987 Single Ugandan - -- PERSONAL PROFILE I am an outgoing and enthusiastic I.T personnel with over 6 years of experience and effective communicator with a proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. . EXPERIENCE Officer Systems Administration – Francom Solutions (June 2022 to July 4th 2023) • • • • • • • Provide support to ICT users in the organization to enhance availability of IT Services. Control Security of ICT hardware and systems to enhance safety of IT assets. Backup and recovery of data and systems. Maintain MVR storage area networks (SAN) infrastructure to enable storage of date. Provide second level support to Virtualization & SAN related problems to ensure business continuity. Maintain and monitor the virtual infrastructure to ensure it is up to date and meets the stakeholder requirements. Maintain URA enterprise systems to support business continuity. ICT Officer at Centre for Integrated Research and Community Development Uganda (April 2019 to June 2022) Duties • Maintain current and accurate inventory of technology hardware and software • Troubleshoot hardware, software and network operating system • Install work stations and enabling network access to staff. • Maintain and update company website and social media platforms • Provide and manage network accounts and passwords as required. • Setting up of Email boxes and subsequent administering the exchange server. • Back up organization information and critical data • Provide orientation to new users of existing technology • Maintain log and / or list of required repairs and maintenance • • Enforcing Information Security for data and computing infrastructure Identify and advise hardware for disposal when appropriate and make recommendations about purchase of technology resources Infrastructure Sales and Support Consultant at Dataposit Limited (March 2017 to March 2018) Duties • Responsible for Delivery of project infrastructure • Conduct / Execute pre-sales activities by such as demos and presentations • Promote Dataposit as a company in the market to ensure brand recognition and awareness. • Develop and deliver progress reports, proposals, requirements documentation and presentations. • Write and forward regular reports to the management. • Keep up with trends in the constantly evolving information technology industry. • Installing and configuring computer systems • Diagnosing and solving hardware/Software faults • Supporting roll out of new applications • Logging customer / employee queries while priotising and closing open cases Systems Engineer - Uganda Hosting Limited (March 2016 to February 2017) Duties • • • • • • • • • • • • • • • Monitoring network performance to determine whether adjustments need to be made. Installing, configuration and troubleshooting network routers, switches, load balancers, and security devices. Performing server backups and maintaining offsite tape storage. Creating user accounts, permissions, and mailboxes. Maintaining infrastructure and desktop application licensing. Documenting network configuration and operational procedures. Administrating Windows, VMWare, and Linux server systems. Configurations of Mobile Devices including (iPhones, iPADs, Windows Phones and Android phones and tablets) Assisting the IT department with various IT-related upgrades, projects, and tasks. Participating in Team Meetings as required. Provide technical leader-ship. Communicating technical information to IT staff members. Resolving network related issues in a timely manner. Performing configurations backups and disaster recovery operations. Providing technical training to end users. Evaluating emerging network and security products and technologies. I.T Officer - Uchumi Supermarkets (U) Ltd (July 2012 – October 2015) Duties • • • • • • • • • • Ensuring VPN connectivity between 6 branches to Head office Kampala, as well as connectivity to Head Office Nairobi, escalating link matters to the service providers. ERP systems availability. IT systems and projects implementation support and optimization. Testing of software patches and subsequent roll out in parent branches. Information systems security policy awareness and implementation. Authorize system change, upgrade or modification based on company policy. Supervision in the deployment and installation of Structured Cabling projects for new Uchumi stores i.e. Kabalagala, Gulu, Freedom City and Mbale branches. Acquire and implement a DMZ solution. Planning and Coordinating of branch I.T activities with performance appraisals for branch teams. Carrying out evaluations and review for service providers I.T Support Assistant - Uchumi Supermarkets (U) Ltd (Jan 2010 – July 2012) Duties • Plan and schedule daily backups according to company backup policy. • Database administration end user technical support for Lawson ERP and Storeline POS on SQL platform, Microsoft Exchange, Loyalty Rewards System. • Generate on demand reports for business partners and stake holders. • Maintain company network infrastructure for optimum uptime. • Schedule and supervise quarterly PC servicing and maintenance. (Outsourced) • Enforce network and internet security based on company information systems policy. • Train new database users in respective ERP departmental modules to ensure database integrity. • Implement and or train users on new technologies and applications adopted by the company. • Facilitate external annual systems audit. • Manage Loyalty rewards systems and it’s team • Diagnosing and troubleshooting both Hardware and Software issues. Customer Service Assistant at Uchumi Supermarkets (U) Limited (Jan 2009 to Dec 2009) Duties: • Answering customer enquiries or passing them on to the appropriate department. • Answering incoming calls within and from external clients. • Giving information on products, services and helping to solve customer problems. • Updating client accounts. • Dealing with complaints and processing customer correspondence. • Taking information from customers and entering it in the CRM system. • Issuing refunds if appropriate. ACHIEVEMENTS • Implementation and roll out Microsoft exchange upgrade 2013 from 2010,2007 and 2003, • Acquiring and Implementing Kaspersky Endpoint Security 10, • Storeline POS upgrade to version 9 from 8, • Microsoft server 2008 upgrade from Sql 2000, • Implementation of VMWARE ESXI and Workstation, • Implementation of loyalty Rewards System, Uchumi Supermarkets (U) Ltd. • Participated in training staff on use/functionality of Lawson ERP financials, • VISA card systems and EFT systems rollout, • Overseeing and signing off structured cabling projects for upcoming Uchumi stores, Nateete, Mbale and Freedom City the opening of the 2 stores. EDUCATION • Makerere University – Awarded Bachelor’s Degree in Information Technology in 2010 • Cisco Certified Network Associate – Awarded Certificate in 2010 • Makerere High School, Kampala Uganda – Awarded Advanced level Certificate in 2005 • Greenville High School Uganda – Awarded Ordinary level Certificate in 2003 LANGUAGES English – Excellent reading, writing, and speaking TRAININGS / SEMINARS ATTENDED • • • • • • • August 2017 August 2017 March 2017 April 2017 May 2017 Nov 2012 Aug 2012 • • Mar 2010 Nov 2009 VMWARE VTSP Management Automation VMWARE VSP Management Automation VMWARE VSP 2016, VMWARE VSP-BC VMWARE SV 2016, VMWARE VSP-SDS VMWARE VOP-CP, VEEAM VSMP Customer Service Delight training Effective Business Leadership & Supervisor Competency Training program Cisco Certified Network Associate Lawson Financials and Reporting (LSF 9.0.0) REFERENCES Mr. Serunjogi Jackson Network Administrator, Uganda Revenue Authority +256772, --Mr. Yonah Isingoma Transport and Logisitics Assistants, Centre for Integrated Research and Community Development Uganda -, --Mr. Eddie Omongole Process Officer, Motor Vehicle Registration – Ministry of Works and Transport -, --