Jesenia Morales-|
- |
PROFESSIONAL SUMMARY
Senior Technical Data Controller with over 13 years of Experience in Engine Maintenance.
Excellent reputation for resolving problems, improving customer satisfaction, and driving
overall operational improvements. Excels in working independently as well as part of a
team in a busy office environment. Approachable and able to establish good working
relationships. Possessing a proven ability to generate innovative ideas and solutions to
problems. Dependable and at time management
WORK HISTORY
Air Canada, Montreal QC
Senior Technical Data Controller | 11/2016 – Current
• Lead team of 12 unionized employees to deliver and meet KPI’s.
• Delegate and evaluate incoming internal and external customer inquiries.
• Participate in problem solving and contribute towards the development and
implementation of process improvements and standard work to create value.
• Extract analyze and report data trends in support of category managers.
• Subject matter expert for engine review and build in Trax.
• Conduct baseline analysis and supply market research.
• Work with Cross functional teams to determine business requirements and establish
sourcing strategies.
Air Canada, Montreal QC
Technical Data Controller | 10/2005 – 11/2016
• Technical review of Airframe, Landing Gear, Engine and APU related documentation
To ensure all data is recorded and completed correctly by contracted MRO stations
Detailed Technical review of all Airworthiness Directives to ensure all data and
actions accomplished and comply with company and regulatory authorities.
• Assist in the buildup and updating of technical records electronic archiving system.
• Liaise with engineers, other departments, customers and manufacturer’s
representatives along with shop personnel as required.
Pratt & Whitney Canada. Longueil, QC
Customs Compliance Coordinator | 09/2001 – 10/2005
• Prepare import/export documents in accordance with established procedures and
guidelines.
• Validate import/export shipping documents for accuracy.
• Classification and maintenance of Harmonized Tariff Schedule (US, Canada,
Australia and New Zealand), schedule B parts tables in advance of cargo movement
and follow-up with appropriate parties to obtain needed information to complete
this task.
• Expediting the resolution of any customs issues preventing clearance and
coordinating with the department for resolution.
ETFS. Sherbrooke, QC
Administrative Assistant | 08/1999 – 09/2001
• Record and prepare minutes of meetings.
• Open and distribute incoming regular and electronic mail and other material as
well as coordinate the flow of information internally and with other departments.
• Order workplace supplies and maintain record.
• Greeted visitors, determine nature of dealing.
• Compile data, statistics and supplementary information to maintain research
activities.
Mirabel, Quebec
SKILLS
• Technical data management
• Researching data
• Strong analytical and
organizational skills
• Mastery of Microsoft Office
Programs (Word, Excel,
PowerPoint, Vizio)
• Experience working in a fast
paced work environment
where attention to detail is
critical
• Skilled at interpreting
complex regulations
• Ability to quickly analyze a
problem and develop an
effective response
• Diplomatic and tactful
• Ability to learn new skills
quickly and accurately
• Able to integrate many
different skills to achieve
success
• Ability to exercise
independent problem solving
and decision making with
initiative and selfcoordination.
• Excellent customer focus
aptitude.
• Excel at working in a team
environment to achieve
departmental goals.
• Fluent in Spanish, English and
French.
EDUCATION
Vanier College
Montreal, QC
Nursing
Antoinne-Brossard High School
Brossard, QC
GED
