Jessteinne Melony Gillamac Cleopas

Jessteinne Melony Cleopas WA Fully Vaccinated + Booster- AstraZeneca With 7 years of experience in giving excellent customer service. Have sales and customer relationship management in national and international markets. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. PERSONAL INFO Date of Birth: Place of Birth: Age: Gender: Nationality: Civil Status: Height: Weight: Religion: Language: Passport#: Expiration: June 26, 1992 Iligan City, LDN 29 years old F Filipino Single 157 cm 50 kg Roman Catholic Fluent English P-A March 13, 2028 SPECIAL SKILLS        Effective written and oral communication skills. Versatile and easily adapts to challenging demands. Highly trustworthy, discreet and ethical. Able to multitask and withstand long hours of work. Fast learner and handle tasks efficiently and effectively even under pressure. Has strong analytical and problem solving skills, with the ability to make well thought out decisions. Has broad knowledge in Microsoft Office Applications such as Excel, Word and PowerPoint. Detail-oriented, efficient and organized professional. REFERENCES Ms. Nitche Joy Luceño - RESTAURANT MANAGER Ms. Michelle M. Duran - COLLEGE INSTRUCTOR EDUCATION ILIGAN MEDICAL CENTER COLLEGE BS - TOURISM San Miguel Village, Iligan City LDN- – 2014 MSU – IIT COOP ACADEMY Tibanga, Iligan City 2005 – 2009 - - - B254 Lot54 Emerald St. Pembo, Makati City 1218 WORK EXPERIENCE TELUS INTERNATIONAL PHILIPPINES – Customer Service Representative Market – Market, Taguig City Year: October 2021 – March 2022    Assist members to reset their AOL email password. Do blind technical support. Change card information and collect outstanding balance. Offer and upselling services. SM DEVELOPMENT CORPORATION – Property Specialist I 2 - Ecom Moa Complex, Pasay City Year: February 2020 – February 2021    Promote company condominium units through booth-manning, advertisements and other effective strategies. Provide guidance and assist client in purchasing property for the right price under the best terms. Maintain and develop client’s database. TELEPERFORMANCE PHILIPPINES – Hilton Reservations and Customer Care Ortigas Ugong, Pasig City Year: April 2019 – January 2020   Answering inquires and making reservations for the Hilton guests over the phone. Dealing and managing various clients complains. BOODLE FIGHT GRILL & BUCKET – Assistant Restaurant Manager Tibanga, Iligan City Year: November 2015 – January 2019           Research new wholesale food suppliers and negotiate prices. Calculate future needs in kitchenware and equipment and place orders, as needed. Manage and store vendors’ contracts and invoices. Coordinate communication between front of the house and back of the house staff Prepare shift schedules. Process payroll for all restaurant staff. Supervise kitchen and wait staff and provide assistance, as needed. Keep detailed records of daily, weekly and monthly costs and revenues. Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms). Monitor compliance with safety and hygiene regulations. Gather guests’ feedback and recommend improvements to our menus. I hereby certify that the information provided above is true and correct. JESSTEINNE MELONY CLEOPAS Applicant’s Signature