Jesslyn Auditor

Jesslyn P. Auditor Bougainvilla St., Barangay Toril Davao City, Philippines Objectives: To be able to utilize my skills and experiences in working as a Supervisor for operations in a call center for the benefit of the company as well as my personal enhancement. PERSONAL DETAILS: Birth Date Age Gender Civil Status Citizenship Religion Spouse Father's Name Mother's Name : : : : : : : : : June 18, 1987 35 Female Married Filipino Roman Catholic Eufronio Auditor, jr Jesus P. Patalinghug Carolina B. Patalinghug EDUCATIONAL BACKGROUND: Highest Educational Attainment: Bachelor’s Degree - Bachelor of Science in Nursing in San Pedro College. EMPLOYMENT HISTORY: Virtual Assistant – Six Eleven Global Services and Solutions (March 2011 – June 2013) - Handled different task for different businessmen in the US. Been a real estate va for realtors Been a medical transcriptionist in one of the medical supplies company in the US Handling CRMs like Podio, Freedomsoft Customer Service Representative – Teleperformance (January 14, 2014 – May 1, 2015) Travel Account - Help customers book, change/modify and cancel their Flight, Hotel, Car and Package booking. - Help new hire agents (Nesting specifically) about the product and what to do for the customer by doing floor walk. Operation Supervisor – Teleperformance ( May 1, 2015 up to June 8, 2017) Travel Account - Nesting Supervisor – handled new hire during nesting/coached and assist. Remediation Program Supervisor – We handled outliers of the site (those who has failing KPI or key performance indicator) help them pass their metrics. General Population Supervisor – Handled Tenure agents, coach them and assist them for empowerment. As a supervisor, I was able create daily reports through excel. Buyer’s Assistant/Customer Support/Dropshipping Assistant – Ishka Australia (Feb 19, 2018 up to Feb 2021) - - Creating and Maintaining Records Administrative. Administrative assistants manage both hard copy and digital records by keeping them organized and easily retrievable. Limited Bookkeeping In some cases, an assistant may take responsibility for limited bookkeeping tasks, such as maintaining a spreadsheet for a departmental budget. The assistant may also be responsible for submitting check requests and invoices to the accounting department, as well as handling employee expense account requests. Conducting Research Assistants are often required to complete research projects and then organize, report on, and maintain any information gathered. Connects with the suppliers for FURNITURE, GIFTS AND HOMES to facilitate restocking and making sure all the stores has enough stocks on hand. Assist client’s queries by answering email and phone via zendesk, shopify and netsuite Dropshipping Assistant – Ishka Australia (Feb 2021 up to December 21, 2022) Editing product description, product title, photos and prices for Oberlo, Kakaclo and dsers dropshipping items. Communicate with our local dropshipping suppliers Pay dsers/oberlo orders through aliexpress Managing dsers/oberlo orders Paying kakaclo orders Remapping items to be pushed to the website Customer Service Representative/Customer Service Team Lead – Innosupps (March 8, 2021 – Present) Answer emails and chats of customers inquiry regarding shipments Refund customers using shopify Rebuild orders through shipstation and shopify Change/remove items in each order through shopify and Orderhive. Skills : - typing speed of 60 wpm - can work on graveyard shift (night shift) - can work under pressure - computer literate ( MS word, excel and powerpoint) - good communication and writing skills (english) - experienced email marketer (specifically email autoresponder) - SEO management - excellent in problem solving - can work with minimal supervision - reliable - strong analytic skills Special Training/Seminar Attended: - TOPS (teleperformance operational processes and standards) for SME – 1 day program - LTV (Leadership Through Values) – 1 day training - New Supervisor’s Training/RCA (root cause analysis 1) – 1 week program - Root Cause Analysis II – 1 day training Character Reference: Richard Pabon Operations Manager – VXI Ramona Tonogbanua Assistance Center Manager – Teleperformance Jamaica Bastasa Supervisor – Innosupps