Jessie Villareal

VILLAREAL, JESSIE CRUZ Customer Service Representative / Chat Support / Virtual Assistant PERSONAL SUMMARY I am a highly organized agent with proven management skills and lots of initiative. Able to deal with people at all levels and capable of ensuring the call runs like clockwork. Experience of organizing and supervising administrative activities in a busy office environment, all within budget and on tight timescales. Knowledge of using a range of office software, including email, spreadsheets and tools. Currently looking for a suitable full-time job. AREAS OF EXPERTISE • • • • • • • • • • Office Administration Customer Quality Service Filling System / Information Human Resource Management Accounting Administration Recruitment and Selection Change Management Training and Development Event Management Organization WORK EXPERIENCE Cover Desk November 2021 – February 2022 Quantum Insurance - Virtual Assistant Hexagon Corporate Center 10th flr. 1471 Quezon Ave, Quezon City, Metro Manila • Auditing the AMS360 Profile • Auditing Client information and documents internal and carrier site • Sending compliance report to each agent and owner of insurance company Collection Specialist Keybank – Concentrix UP Ayala Land, Technohub, Quezon City November 2020 to November 2021 ● Find answers to common questions, self-service tools, and contact information for anything else you they need such Auto loan, Credit Card, and Checking account with Line of Credit 1 ● Response to COVID-19, including financial assistance for clients and promote hardship program ● Accept multiple forms of payment and manage them all simultaneously. We take the work out of getting paid with integrated receivable solutions that help Customer streamline payments. ● Identifying fraud, client’s identity, credit status, and security. ● Maintain and improve quality results by adhering to standards and guidelines. ● Navigating different tools ● Work at home set-up with high speed internet connection Customer Service Representative CITI Bank – Concentrix UP Ayala Land, Technohub, Quezon City ● ● ● ● ● February – October 2020 Answering customer inquiry regarding on her/his credit card information Identifying fraud, client’s identity, credit status, and security. Maintain and improve quality results by adhering to standards and guidelines. Navigating different tools Work at home set-up with high speed internet connection Service Quality Assurance - Senior Clerk City Service Corporation No.2544 Tolentino Street, Pasay City July 10, 2018 – May 22, 2019 ● Advised prospective employees on various tips and tricks that would assist them in gaining employment with the organization ● Implemented effective HR policies to ensure all practices are following labor and employment regulations ● Assisting Training Department to train new employees ● Prepare Time keeping ● Assessing client requirements and ensuring that these are met ● Setting client service standards ● Determining, negotiating and agreeing on in-house quality procedures, standards and specifications ● Specifying quality requirements of cleaning materials to suppliers ● Ensuring that manufacturing processes comply with standards ● Working with Managing Director to establish procedures, standards, systems and procedures ● Acting as a catalyst for change and improvement in performance and quality ● Directing objectives to maximize profitability 2 ● Supervising technical and janitorial staff Administrative Staff Hannah Kong Designs No.6063 R.Palma St. Makati City January 2017 - June 2018 ● ● ● ● ● Prepare Weekly Payroll Purchases and Inventory Filling and monitoring of sale invoice, official receipts, and inventory Updating all our client on their payments Answering incoming calls and ensuring that any concerns or orders are dealt with appropriately ● Internal Communicator and monthly report to Management. ● General administration duties such photocopying, filing, maintaining the cleanliness, and technical problem. ● Driver and deliveries of the gown to the client Social Action Coordinator 2KK Tulong sa Kapwa Kapatid Foundation Payatas, Quezon City June 2015 - July 2016 Overall responsibility to expand on your professional experience while working on projects that make a difference to many lives and opportunity to work with our volunteers, children/youth and core teams. Develop new skills, meet new people and create new relationships within the nonprofit and fundraising industry. Duties: ● Runner for 2KK operations to see to it we are meeting deadlines ● Securing filing and documentation of all 2KK activities ● Work with petty cash, finances that are given to community, leaders, scholars ● Accounting and filing for the organization ● Secretariat for the organization ● For 2015 work with the DSWD papers with 2KK director ● To manage and help set up a 2KK branch in new areas. ● Assist full time in projects, events and operations, general assemblies, kapatid and yapak events ● Assisting the director with 2KK volunteers ● When needed assist in driving the van for activities for the community. (May vary depending on the arrangement project head for 1 or 2 of these major projects) ● To work on the 2kk manual that will be distributed in the different potential areas for expansion. ● To manage and help set up a 2KK branch in new areas. 3 ● To create fundraisers for the organization. ● Youth formation development for the scholars such creating modules for YAPAK youth/scholars (with the help of 2KK volunteers) ● In charge of fortnightly meetings with scholars in partner communities ● 3-hour sessions twice a month with Payatas Scholars, GK Escopa, Sampaloc, Bulacan ● Training of formation of youth scholars twice a year. The Culinary Exchange - Mandaluyong City Action Researcher (Thesis) July – December 2014 My research is focus on marketing, on how they will increase their sales and know their brands and while I’m working on my action research, I’ve also worked on them as an administrative staff. Duties: ● Filling and monitoring of sale invoice, official receipts, and inventory ● Updating all our client on their check payments ● Answering incoming calls and ensuring that any concerns or orders are dealt with appropriately ● General administration duties such photocopying, filing, cleaning the office, preparing employees meals, posting and updating social media about our products. ● Meeting and greeting visitors ensuring they are signed in and inducted. ● Reporting any problems to the office manager. ● Service driver for deliveries and pick up payments. SM Corporate Head Office Bldg. E - Pasay City HR On-the-Job Training (OJT) March 31 – May 16, 2014 Human Resources Department 350 hours One of the earliest forms of HR training that requires us to do. It is a one-on-one training located at the job site, where I do HR task and perform it. The work performed relies on academic education. I learned new skills necessary for survival, gaining knowledge through that experience. Duties: ● Assist with day to day operations of the HR functions and duties ● Provide clerical and administrative support to Human Resources executives ● Compile and update employee records (hard and soft copies) ● Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc) ● Computing applicant examinations and filling it. ● Communicate with public services when necessary (recruitment) ● Conduct initial orientation to newly hired employees. 4 ● Participate on employees training and conduct evaluation base on the day-to-day activities. Recognize Expertise in Stroke and Rehabilitation By: Mr.Carlos Bello and with the BHW’s Taytay City Hall, Taytay, Rizal February 20-23, 2016 SEMINARS / TRAINING Financial Planning Ms. Clarissa De Guia Ramos, CPA FGCO Multi-Purpose Hall April 16, 2019 The 5 Choices to Extraordinary Productivity By: Mr.Eric Picart - January 21, 2016 Ateneo Professional Schools Spiritual for the Workplace Capt. Emmanuel Velante City Service Corporation March 27-28, 2019 Speak and Grow Rich By: Mr. John Calub Prestige Tower, Pasig City January 13, 2016 Recollection 2019 FGCO Multi-Purpose Hall Level Up Leadership Mr. Francis Kong Shangri-La Hotel, Makati City March 15-17, 2017 VOLUNTEER EXPERIENCE Leadership Talk By: Mr. Efren Peñaflor Saint Pedro Poveda College January 20, 2014 Volunteer Management Training iVolunteer - July 2-3, 2016 Brgy.Bel-Air 3, Makati City Philippine Coast Guard – Pasay City Assisi Development Foundation - Pasig City UHappy Event - Pasig City iVolunteer - Makati City Big Hands - Melbourne, Australia Bahay Maria Incorporation - Makati City 2KK Tulong sa Kapwa Kapatid Foundation Payatas, Quezon City and Sampaloc, Manila July 2019 Since June 2010 Since 2016 Since 2016 Since 2016 Since 2014 Since 2014 ACADEMIC QUALIFICATION Bachelor of Science in Business Management June 2011 - March 2015 Major in Human Resource Development Management Saint Pedro Poveda College - Quezon City 5 Pasay City North High School Secondary Education, Tramo St. Pasay City June 2002 - March 2007 Juan Sumulong Elementary School Primary Education, M.dela Cruz St. Pasay City June 1996 - March 2002 CHARACTER REFERENCE Dleyx Maris Mañalac Auditor Armed Force of the Philippines Taguig City, Metro Manila, PH- Kiko Aguilar Team Leader Keybank - Concentrix UP Technohub, Quezon City, PH- Ptr. Romy Fernandez Director Asian Center for Mission 604 ACCM Bldg. 102 Valero St. Makati City Tel. No.:- PERSONAL DETAILS Permanent Address: Phase 7A Lot 17 Block 17 Package 10, Bagong Silang, Caloocan City Mobile Number: (+63) -) E-mail:-Age: 34 years’ old Birthday: August 12, 1988 Birth Place: Makati City Citizenship: Filipino Religion: Roman Catholic Gender: Male Civil Status: Married Driver License No.: N-, Professional 1 & 2 SSS Number:- Philhealth Number:- Pag-ibig Number:- TIN Number:- Passport No.: P-A I hereby certify that the above information is true and correct according to the best of my knowledge and belief. ____________________ JESSIE VILLAREAL 6