Jessie Palima Pernes

JESSIE P. PERNES 205 Matalino St. kaytinaga Brgy. Dalig, Antipolo City October 14,--OBJECTIVE To offer and share skills, abilities and best practices that I have acquired in my past work experiences in the field of IT and BPO including skills and knowledge from owning a small business. furthermore, to add value to the company by maximizing its performance using these skills. SKILLS AND ABILITIES  Can work and interact with different types of people, culture and in different level of organizations.  Presentation of systems overall functions and its data flow to the Project stakeholder and End-Users.  Ability to negotiate with Client and Software developers to setup the Project Timeline.  Gathering a significant information from different source/People to create a substantial documents.  Provides test cases and testing procedures/guidelines to QA Team  Performs training and able to conduct online demo with Client locally and globally.  Performs User’s Accpeptance Test (UAT) prior to the deployment of Applicaition to live production.  Ensures all Project Owners/Stakeholders are well aware on the Progress of the Project.  Monitors Chat, Email and calls to support Client queries and technical issues. Technical Experience  Working experience with SQL DB, SQL Servers, MS office and VB XML reports.  Can work with Agile and Scrum environment.  Working experienced with Microsoft Office 365/Sharepoint and Datawarehouse.  Project Presentation and Documentation through Wireframes/Mock up skills Using balsamiq app.  Working experience with CMS, ERP, CRM, and performance Dashboards for data center.  Experienced in Functional, Smoke testing and making test plan.  Creating a document versions to in each application/modification request.  Plan and prepares Work Orders for Software Engineers through OpenERP and JIRA. WORK EXPERIENCE CCTV Central (Freelance CCTV Services) (August 2022- February 2025) IT and CCTV Technician Duties and Resposibilities:  Promote CCTV Services and Installation  Engage with CCTV inquiries and make sales  Make a checklist for all the Items coming from the suppliers.  Make sure all the PC, network device and printers are all in good working condition.  Secure the Man power needed and create a checklist of the necessary equipment for CCTV installation. Lalamove Philippines 7th Floor Benavidez st. Herco Center Makati. Operations Associate May 2021- August 2022 Duties and Resposibilities:  Assist On-boarding drivers with their application. Educate them about the necessary requirement through calls.  Monitors Drivers CRM to check all the assigned Drivers.  Implement strategies to retain existing Drivers.  Ensure accuracy of all data related to Driver support  Update Driver info. Self Employement (October 2016- March 2020) Car Rentals and Transportation Services Duties and Resposibilities:  Assures the proper maintenance of all cars/unit  Always checks Driver’s conditions if he’s in good shape to drive. Concentrix Corp NCR- 5/floor Spark Place bldg. Cubao Senior Business Analyst March 2012 – October 2016 Duties and Resposibilities:  Monitors incoming IT Projects request Through Ticketing System and Email.  initiates communication to the requesters through sending Applications Development Request template.  Setup meetings with local and/or global stakeholder for requirements gathering.  Analysis of High level Business Process.  Creates wireframes through balsamiq mockups.  Project requirements presentation through SBD to make sure all business needs are being captured.  Meeting with the Development Team and prepare the Timeline and Project cost.  Ensure to get the Signed Off document from the Client/Stakeholders.  Prepares Work Order and other documents including SBD, FRD/Change request and wireframes and uploads it in OpenERP for Programmer’s reference.  Work closely with the programmers and timely ask for the progress.  Participates in User Acceptance Testing (UAT) and Change Management (CM).  Ensures the software are delivered with good quality and met it’s business needs. SPIDC Solutions #4Pasco Avenue Metroville Cainta Rizal Systems Implementer Sept 2009- Feb 2012 Duties and Resposibilities:  Performs PC, network and database troubleshooting and maintenance.  Implement activities of Software Development Process, Software Testing Process, deployment and implementation  Performs presentation and actual training on EndUsers.  Performs Data build up activities for data testing and data analysis.  Ensures consistent and reliable business operation of mission for critical information systems facilities in designated sites  Deployment and implementation of Government application software and configuration of hardwares acquired for the project.  Preparation and development of documents/Data gathering.  Collaborative effort with project stakeholders IT staff/group in the establishment and maintenance of project information systems facilities.  Limit access to the users and Anti-virus update from time to time to secure the project.  Manage Active Directory.  Secure a daily database backup by running Manual and Automated data in SQL Server 2003, 2005 & 2008. EDUCATIONAL ATTAINMENT College STI College Cainta Ortigas ext., Cainta Rizal Bachelor of Science in Computer Science REFERENCES Eugene Labio Infor PSSC Technical Support Analyst B11 L41 Sta. Elena Village. Brgy. Dalig Antipolo City - Juvillee Manlunas Design Central Antipolo Business Owner 29 Kalibo st. Brgy Dela Paz Bankers Village III Antipolo City - I hereby certify that the above information are true and correct to the best of my knowledge and beliefs.