Jessie James Pelisan

JESSIE JAMES PELISAN VIRTUAL ASSISTANT PERSONAL PROFILE A positive, result and business-oriented seasoned Quality Analyst with 5+ experience with Quality evaluation, root cause analysis and data analytics. Skilled in providing meaningful feedback to address process, policy and knowledge gaps for Operational Management. Monitors productivity and performance to make sure that client deliverables are met on or before a scheduled deadline. CERTIFICATES Project Care,TDCX Phil. inc Apple ACE Training for Leaders, TDCX Phil. Inc White Belt Training Six Sigma, 247.ai Coaching Effectiveness, 247.ai Coachee Orientation, 247.ai Excel 1 and 2, 247.ai Harnessing EQ, 247.ai Personal Change Management, 247.ai Personal Leadership, 247.ai Presentation Skills, 247.ai CAREER SUMMARY Quality Assurance Analyst Apple, TDCX Philippines Inc, Ortigas Pasig City | May 2020- Present Global Quality DNA Airbnb, TDCX Philippines Inc, Ortigas Pasig City | June 2018- May 2020 Customer Experience Analyst Lead Apprentice Spectrum (formerly TWC), 247.ai Megamall Site, Mandaluyong City | November 2017- June 2018 Customer Experience Analyst Spectrum (formerly TWC), 247.ai Megamall Site, Megamall Site, Mandaluyong City | September 2015- November 2017 Customer Service Representative Spectrum (formerly TWC), 247.ai Megamall Site, Mandaluyong City | August 2013-September 2015 Technical Support Representative (Dish Account) – Synnex-Concentrix, Inc., Davao City– Synnex-Concentrix, Inc., Eastwood, Libis, Quezon City | February 2011-August 2013 Technical Support Representative CONTACT DETAILS Address:1 Catalina Sub.,Tramo, Rosario, Pasig City 1609 Phone: - Email:- (Sales Elite Team (Linksys-Cisco Account) – Synnex-Concentrix, Inc., Davao City| March 2010January 2011 Technical Support Representative (AT&T U-verse Account) – Sutherland Global Services, Davao City| January 2010-March 2010 Tutor / Mentor COMPETENCIES Excellent Communication Skills Quality Assurance Monitoring (Advance Tutorial Center, Matina, Davao City| November 2009-January 2010 Private Tutor Brighter Minds, Tagum Branch| April 2004-May 2005 Phone Handling and email Management Appointment Settling Customer Service Technical Support EDUCATION University of the Philippines Mindanao Bachelor of Science in Applied Mathematics|-