Jessie Isaiah Impromn

JESSIE ISAIAH IMPRON About Me Education 2019 - 2023 University of Science and Technology of Southern Philippines Bachelor of Science in Information Technology GPA- Merry Child School Senior High School GPA 1.5 Skills Literate in Microsoft Applications Computer Literate Fluent in English Adaptable to Change Timeliness and Flexible Detail Oriented People Skill Language English Cebuano Results-driven sales professional with a background in inbound customer service and hotel reservations. I excel at identifying customer needs, presenting solutions, and driving conversions while ensuring a seamless guest experience. With strong problem-solving skills and a passion for hospitality, I thrive in dynamic, fast-paced environments where exceeding targets is a priority Experience Relentless Energy (Solar Products) September 2024- September 2025 Virtual Assistant / Sales Support Tampa Bay Florida - US Conducted high-volume outbound cold calls to residential and commercial prospects, introducing solar energy products and services. Generated qualified leads and scheduled appointments for the sales team. Maintained and updated customer information in the company’s CRM system. Responded to inquiries via phone, email, and messaging platforms, providing product knowledge and support. Followed up with leads regularly to nurture interest and move them through the sales funnel. Managed basic administrative tasks including data entry, calendar scheduling, and task tracking. Provided consistent feedback to the sales team regarding lead quality and customer concerns. Alorica PH Inc. - February 2024- September 2024 Inbound Sales Agent Davao City - Philippines Handle incoming calls, emails, and chat inquiries related to hotel room availability, pricing, and reservations. Provide detailed information on hotel services, facilities, promotions, and packages to maximize booking opportunities. Process, confirm, and modify reservations accurately in the booking system. Actively upsell room categories, amenities, and special offers to enhance guest experience and revenue. Address guest concerns, resolve issues, and ensure customer satisfaction. Teleperformance CDO Inc. - July 2023- January 2024 Technical Support Representative Cagayan De Oro City - Philippines Inbound and outbound calls supporting technical issues of Equipment and Data. Diagnose and Resolve Technical Hardware and software issues related to company's product or service affecting device network. Ability to Perform Troubleshooting, updates on maintenance, installations ,and overall supervision of data and equipment. Document Customer interaction, Technical solutions provided, and steps taken for future reference. Follow-up Customers for update for filed ticket. Teleperformance CDO Inc. SME ( Subject Matter Expert ) Cagayan De Oro City - Philippines February 2023- July 2023 Guiding and Assisting Agents during interactions with customer to insure a smooth and effective resolutions. Facilitate knowledge transfer and ensure understanding of the process and procedures. Review and Validate work produced by others to ensure accuracy, Completeness, and adherence to standards Teleperformance CDO Inc. - September 2022- February 2023 Customer Service Representative Cagayan De Oro City - Philippines Handling Inquiries ,Resolving Issues , Ordering, Modifications, Cancellations and Returns. Address Customers Complaints Effectively and Emphatically. Provide Product Information or Service Information Including Explaining the Benefits, Features ,Concerns , And any other information related to the concern. Maintain Accurate Customer Records and Updating Customers Account every Transactions and Interactions. Land Transformation Franchising and Regulatory Board December 2018- September 2022 Personal Secretary Cagayan De Oro - Philippines Act as the primary point of contact for the government employee, managing their daily calendar and appointments efficiently. Organize and prioritize incoming calls, emails, and correspondence. Draft, proofread, and edit official documents, reports, and letters for the government official. Maintain filing systems, ensuring easy retrieval of documents and records in compliance with government regulations. Manage confidential and sensitive information with discretion and integrity. Liaise with internal and external stakeholders to schedule meetings and manage communications. Provide administrative support to ensure smooth dayto-day operations within the office. Monitor and maintain office supplies and equipment, ensuring necessary resources are always available.