Jessie Carlo Malolos

Jessie Carlo Malolos CONTACT ME --Sto. Tomas City Batangas, Philippines EDUCATION WORK EXPERIENCE July 2021 - May 2023 Customer Service Representative Results-CX As a Customer Service Representative, we provide a positive customer service experience that meets the needs of our clients by educating them on products and services, listening to concerns, addressing issues, communicate effectively, professionally and consistently meet and attain required Key Performance Indicators (KPIs) in a high-volume inbound call center. April 2012 - September 2018 Marketing Associate Optimum Marketing Solution Computer Science St. James College 1999 - 2004 SKILLS Customer Service Expert Being a Marketing Associate, we achieve our business goals through building strong marketing campaigns, analyze market research and customers’ behavior and manage daily administrative tasks to ensure the Marketing department runs smoothly. We also maintain marketing reports on sales, organizing promotional events, and help create advertising materials. October 2008 - December 2011 Chat Support Trendworx Global As a Chat Support, we assist customers using chat system or email, provide technical support, resolve customer service inquiries, offer additional forms of real-time problemsolving and give detailed instructions. We also provide clarification about products, promos, prices and other details to prospective and existing customers. Phone and Chat Skills Product Knowledge Rapport Building Social Media Marketing Up Selling Cross Selling Process Flows Marketing Campaign Project Management March 2006 - March 2008 Sales Representative Philippines Dong-Yun Plate Making As a Sales Representative, we are responsible for identifying customer’s needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish. We also manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Administrative Assistant December 2004 - December 2005 Zuellig Pharma Corporation An Administrative Assistant is a supportive role in an office. We are responsible for managing and distributing information among our co-workers, answering phones, and doing other administrative work. We also completes operational requirements by scheduling and assigning administrative projects and expediting work results.