Jessica Volpe

Jessica Volpe Doylestown, PA-- PROFESSIONAL SUMMARY Experienced customer service specialist and community advocate with strong interpersonal and communication skills. Team-oriented and consumer-focused individual who thrives in a fast-paced environment. Proven track record of working on multiple successful projects without supervision. SKILLS • • • • • Strong customer-/client-service skills Customer/client advocacy Problem solving Attention to detail Interpersonal skills • • • • • Proficient in Microsoft Office suite Data entry/management Project management Executive summaries Time management WORK HISTORY FIELD STAFF SPECIALIST | 10/2016 to 07/2020 Voice & Vision, Inc. - Warminster, PA • Advocate for adults and youth living with mental illness, addiction, and disabilities • Most recently developed and executed Resiliency Survey and delivered outcomes leading to continued funding for overall project o Conducted in-person and phone interviews, focus groups, and support groups o Analyzed/categorized and collected data o Created County Reports, included data entry and graph making • Trained new associates at additional locations • Attended community outreach/marketing events to attract new clients • Maintained client contact database, including call logs, and reported metrics quarterly CUSTOMER SERVICE, ADMINISTRATIVE ASSISTANT | 05/2014 to 09/2016 Continental Warranty, Inc. - Claymont, DE • • • • Managed incoming calls and handled customer inquiries Assisted VP of Sales with scheduling meetings Prepared marketing materials for distribution Responsible for ordering office supplies ADMINISTRATIVE ASSISTANT | 06/2012 to 05/2014 First Professional Brokerage - Doylestown, PA • Answered phones and handled customer inquiries • Data entry, file management, and organization EDUCATION Bucks County Community College Psychology, 2016 CERTIFICATIONS Youth Mental Health First Aid, March 2017 NAMI Connections Facilitator, December 2018 VOLUNTEER WORK NAMI Connections Facilitator, 2018 – Present