Jessica Troast

JESSICA TROAST WORK HISTORY Specialized Operations Associate, 05/2023 to 01/2024 SAKS FIFTH AVENUE - Miami, FL • Under the guidance of the Assistant General Manager of Operations, the duties of the SOA consists of overseeing the overall operational demands of the Jewelry department and General Office • Maintaining every day functions consisting of monitoring cash entry, petty cash, procuring bank deposits, auditing charge-backs, and collaborating with accounts payable when necessary • Verified all jewelry cases are counted as complete through the case count system by receipt confirming that all disparities are internally adjusted to comply with up to date vault contents regulations • Authenticating all jewelry pieces received by the company prior to being transferred for vendor management. CONTACT Client Relations Coordinator, 12/2022 to 04/2023 Hermès - Dayton, NJ • Continuously launched eCommerce initiative by representing as an information resource through inbound communication via phone/email for clients and flagship boutiques • Displayed high quality client support by ensuring customer satisfaction in overall interactions • Sustain overall security and protection of the brand's data through confidentiality of client information and adherence of company policies • Maintained technical omnichannel resources and monitored all content elements of the official company website. • Strengthened relationships with clients through regular communication, follow-ups, and updates on relevant services or products. Mac OS X Area Manager, 06/2021 to 06/2022 AMAZON - Carteret, NJ • As leaders, Area Managers work to promote customer promise by contributing to the development and management of their associates while implementing the operational resources available to fulfill customer orders in a timely manner as a cohesive team • Advanced performance metrics and goals to attain client demand while maintaining precision and quality standards • Contributed to the management of the receiving department by serving as a informative liaison between human resources and team to enforce policies to all members • Maintained, educated and evolved a compilation of 50 to 200 amazon associates into a team EDUCATION Master of Arts, Communication And Media, 06/2021 Rutgers School of Communication & Information - New Brunswick, NJ Bachelor's of Arts & Science - Communications, Communications, 05/2020 Rutgers, The State University of New Jersey - New Brunswick, NJ Address: Randolph, NJ 07869 Phone:- Email:- SKILLS Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides) Microsoft Windows 10 and Exceptional communication Expertise for collaboration and client relations Customer Service Operations Management