Jessica Tresvalles

Curriculum Vitae​ Jessica Tresvalles​ General Virtual Assistant / Executive Assistant​ Customer Service Representative​ ​ Mobile Number: -​ WhatsApp: -​ Sype I.D: live:.cid.35b0bc5d4b5c568f​ Email:- Address: Blk 17 Lot 30 Arizona St. North 1 Brgy. Salawag Dasmarinas Cavite​ FB: https://www.facebook.com/jessica.torral?mibextid=ZbWKwL​ LinkedIn: https://www.linkedin.com/in/jessica-tresvalles-/​ ​ ​ OBJECTIVE​ ​ Personable and dedicated Customer Service Representative with over 3 years of experience, along with 1 year of experience as an Executive Assistant. Proven ability to build strong client relationships, handle customer concerns efficiently, and contribute to team success with a positive, solutions-focused approach. Highly organized and detail-oriented, with excellent multitasking and problem-solving skills. Experienced in email management, appointment setting, and calendar coordination. Graduated from Senior High School under the Accountancy, Business, and Management (ABM) strand, providing a strong foundation in business principles and client service. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail), and customer relationship management (CRM) platforms including GoHighLevel and Square. Adept at leveraging technology and communication skills to enhance customer satisfaction and support organizational goals.​ ​ EMPLOYMENT HISTORY​ ​ Assistant Instructor, Kumon Philippines, Marikina City​ July 3, 2018 - April 30, 2021​ ​ - Kumon is the world’s leading after-school enrichment program. Founded in 1954 in Japan. Excellence - Quality - Leadership - Passionate - Dedicated - Friendly​-I- I Dasmarinas Cavite I 4114 I Philippines Kumon is located in 50 countries and regions, with more than 4 million students enrolled in over 24,700 Kumon Centers. ​ ​ - As a Kumon Assistant Instructor, my primary responsibility was to help students reach their full academic potential. I assessed each student’s individual learning level and ensured they received worksheets tailored to their current abilities. By closely monitoring their progress and providing appropriate support, I helped create a learning environment that promoted continuous improvement and confidence in their academic skills.​ ​ - In addition to my core responsibilities, I actively participated in ongoing training sessions to deepen my understanding of diverse student learning needs and continuously improve my effectiveness as an instructor. ​ ​ ​ ​ Customer Experience Agent, Alorica Philippines, MOA Pasay City​ June 29, 2021 - November 27, 2022​ ​ - Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. The company has 100,000 workforces strong and dedicated to delivering insanely great customer experiences to people all across the globe. Over the years, they partner with the world’s largest and most respected brands—embracing every day and every challenge with passion, performance, and possibilities.​ ​ - Answered inbound calls promptly and courteously, assisting customers with purchase decisions for Macy’s and Bloomingdale’s products. Provided accurate information regarding product features, pricing, and availability to support informed buying decisions. As a Excellence - Quality - Leadership - Passionate - Dedicated - Friendly​-I- I Dasmarinas Cavite I 4114 I Philippines seasoned customer service agent, effectively responded to customer inquiries and concerns related to orders, ensuring a positive and seamless shopping experience.​ - In addition to my role as a customer service representative, I was entrusted with supporting colleagues by guiding them through proper procedures for resolving customer issues, helping to ensure consistency, efficiency, and high-quality service across the team. ​ - Consistently received commendations from customers and formal recognition for delivering exceptional service and maintaining high standards as a customer service representative. ​ ​ ​ ​ ​ Customer Service Representative, Inspiro Philippines, Mandaluyong City​ January 31, 2023 - July 30, 2023​ ​ - Inspiro is redefining the customer experience. Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. They deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands.​ - Handled customer inquiries, concerns, and complaints related to phone service issues, providing effective troubleshooting to resolve technical problems. Focused on delivering positive customer experiences and strengthening customer relationships through attentive and solution-oriented support. Excellence - Quality - Leadership - Passionate - Dedicated - Friendly​-I- I Dasmarinas Cavite I 4114 I Philippines - In addition to my primary responsibilities, I was entrusted with monitoring and updating the attendance records of fellow agents to ensure accuracy in timekeeping and proper payroll processing. - Recognized as a top performer for both March and April for consistently delivering exceptional customer service and willingly undertaking the majority of required overtime hours. ​ Chat Support Representative, VXI Global Holdings, Pasay City MOA November 10, 2023 - March 17, 2025​ ​ - Engaged with customers through live chat platforms on websites and applications, providing timely and effective support.​ - Responded promptly to customer inquiries, concerns, and issues to ensure customer satisfaction.​ ​ - Assisted customers in resolving product, service, and order-related problems efficiently.​ - Troubleshoot technical and account-related issues to facilitate swift resolution.​ - Managed multiple chat conversations concurrently while maintaining quality and accuracy.​ - Accurately documented customer interactions, requests, and solutions for future reference.​ Excellence - Quality - Leadership - Passionate - Dedicated - Friendly​-I- I Dasmarinas Cavite I 4114 I Philippines - Maintained and updated customer profiles and databases to ensure data integrity.​ - Ensured the confidentiality and protection of sensitive customer information.​ ​ - Served as a Probationary Quality Assurance and Subject Matter Expert, contributing to team performance and knowledge sharing.​ ​ Executive Assistant / Appointment Setter, Las Vegas Nevada January 26, 2024 - May 28, 2025​ ​ - Managed and organized executive calendars, scheduled meetings, and coordinated appointments to ensure optimal time management.​ ​ - Handled high-volume appointment setting through various platforms, ensuring accuracy and timeliness in all client and internal bookings.​ ​ - Monitored emails, responded to inquiries, and prioritized urgent messages on behalf of executives to streamline communication flow.​ ​ - Conducted follow-ups with clients and leads to confirm appointments and gather necessary information.​ ​ - Utilized CRM tools (e.g., GoHighLevel, Square) to update client records, track communications, and maintain organized databases.​ ​ - Maintained discretion with sensitive company information and managed confidential materials appropriately.​ ​ - Provided day-to-day administrative support, contributing to overall team productivity and organizational success.​ ​ Education Excellence - Quality - Leadership - Passionate - Dedicated - Friendly​-I- I Dasmarinas Cavite I 4114 I Philippines Senior High School: Affordable Private Education Center (APEC SCHOOLS MARIKINA BRANCH)​ Strand : Accountancy Business and Management From July 2016 to June 2018 School Address: General Ordonez St.Marikina Heights, Marikina City Websites and Links:​ Facebook: https://www.facebook.com/jessica.torral?mibextid=ZbWKwL Online Jobs PH : https://www.onlinejobs.ph/jobseekers/info/-​ LinkedIn: https://www.linkedin.com/in/jessica-tresvalles-/ SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Problem solving skills Emotional intelligence Attention to detail Communication skills Time management Goal oriented focus Empathy Patience Attentiveness Collaboration​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Flexibility Responsible Adaptability Technical Competence Critical Thinking Conflict Resolution Negotiation Abilities Persistence and Results Oriented TRAINING/COURSES​ Accelerated Career program (ACE Training) Computerised Accounting Systems Business Documents Types of Business Transactions The Accounting Equation Elements of Financial Statements Accounting Data and how to process it Recording Business Transactions in the Accounting system Importance of Retaining Documentation Overview of Bookkeeping and Accounting 2018​- Excellence - Quality - Leadership - Passionate - Dedicated - Friendly​-I- I Dasmarinas Cavite I 4114 I Philippines REFERENCE/S ​ Mr. Jayson Lappay TERUMI Job Contractors Inc.​ HR Coordinator​ Contact : -​ ​ Mrs.Ofelia Reyes Open Access BPO​ Customer Service Representative​ -​ Ms. Angelyn Batac​ Majorel Philippines​ Customer Service Representative​ - Ms. Kathleen Joyce Hernandez Sterling Global​ Process Manager​ -​ Ms. Unica Aguila IQOR Dasma Branch​ Customer Service Representative​ - ​ Ms. Anna Mae Isidro​ Transcosmos Philippines​ Customer Support Representative -​ Mr. Sonny Santos​ Inspiro Relia Inc.​ Supervisor​ - Excellence - Quality - Leadership - Passionate - Dedicated - Friendly​-I- I Dasmarinas Cavite I 4114 I Philippines