Jessica Tobes

Jessica Tobes Virtual Assistant EXECUTIVE SUMMARY With over six years of experience in administrative support, content moderation, and sales, I excel in streamlining processes, managing data, and enhancing business operations. My background in customer service, email management, and content organization enables me to handle diverse tasks with efficiency and accuracy, ensuring smooth day-to-day operations. WORK EXPERIENCED SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Other administrative support. EDUCATION&TRAINING AMDOC COMPUTER TRAINING Basic Training ALTERNATIVE LEARNING SYSTEM Secondary School CONTACT ME AT:-- Jessica Tobes Malinta Valenzuela,Metro Manila Philippines, 1440 CUSTOMER SERVICE REPRESENTATIVE HOMEAGLOW| Jan 2025 - July 2025 Handled customer inquiries while applying risk reduction measures to prevent unnecessary refunds and chargebacks. Investigated and validated refund requests by reviewing transaction history and account activity to ensure compliance with company policies. CONTENT MODERATOR ENSHORED| June 2022 - November 2024 Responsible for reviewing online content, identifying violations, and enforcing community guidelines to maintain a safe and respectful online environment Ensured online content met community standards. SECRETARY Midland Press, Inc.| June 2028 - January 2022 Handled BIR compliance, document stamping, ATP processing. Maintained accurate customer order records. SALES CLERK Sanford Marketing Corp.| September 2015 - January 2016 Assisted customers, processed transactions, and contributed to sales goals. Restocked shelves and ensured store organization . Virtual assistant certified Training SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. Access the document here