Jessica Shapiro

With 15+ years of experience as an Operational Excellence and Technology Enablement expert, I specialize in designing target operating models and optimizing processes by leveraging data-driven strategies and SaaS integrations. My work has contributed to significant efficiency improvements and enhanced service quality in sectors such as financial services and higher education.

Collaborating with leadership and cross-functional teams, I develop and implement change management strategies to ensure seamless adoption of new technology platforms. Guided by a commitment to operational improvement, I focus on empowering organizations to achieve measurable outcomes and streamlined workflows.