Jessica Ruggiero

Jessica Ruggiero Advanced Administrative Director-•- www.linkedin.com/in/jessica-ruggiero-530bbb13/ Little Falls, NJ 07424 Summary Versatile and detail-oriented professional with a Master of Science degree in healthcare administration and hands-on experience in office administration, customer service, and staff management. Capable of improving and supporting value-based healthcare services in fast-paced medical settings. Proficient in corporate correspondence, meeting arrangement, and retail operations management. Exceptionally organized in maintaining medical records with the utmost confidentiality and preparing comprehensive reports. Reliable team member with excellent interpersonal skills, establishing and maintaining professional ties with clients, colleagues, and senior personnel. Areas of Expertise Strategic Planning Team Building & Leadership Operations Management Healthcare Administration Quality Customer Service Process Improvement Relationship Management Inventory Management Policies & Procedures Compliance Professional Experience LCA Vision, North Jersey Market2021 – Present Operations & Recruiting Leader Lead a cross-functional team of staff members with a focus on streamlining end-to-end operations. Establish a top-performing team by leading full cycle recruiting, including interviewing, selecting, and training. Analyze North New Jersey market developments to revise and align organizational policies, procedures, and operating standards. Improved operational efficiency and productivity by identifying areas of improvement and implementing best practices and management systems. Accomplished all significant challenges associated with the reviving market position after covid, resulting in generating over $5M in revenue. Beau Dietl and Associates, New York, NY2018 – 2021 Administrative & Investigative Coordinator Delivered administrative support, including appointments, travel management, and meetings arrangement for three top executives. Reviewed and maintained a comprehensive database with the utmost confidentiality. Managed a wide range of general office functions and clerical activities. Gathered and organized field intelligence from investigators and formulated investigative reports for the client. Answered new business calls and transferred to the appropriate person. Diane von Furstenberg, Central Valley, NY2017 – 2018 Store Manager Spearheaded multi-disciplinary teams of 10 associates and delivered individual-centric training sessions to meet strategic business objectives. Maximized customer satisfaction levels by refining service delivery standards. Maintained proper inventory levels through proper stocking, purchase planning, and suppliers’ management. Rolled out cross-training of employees and assistant managers to maintain productivity at all times. Improved profitability while managing all controllable costs. Achieved a 50% increase in profits by restructuring store layouts and improving inventory management, financial planning, and sales performance metric analysis. Tom Ford, Central Valley, NY2012 – 2016 Floor Manager Boosted sales by analyzing customer-purchase patterns and implementing merchandising and promotional improvements. Oversaw sales floor operations, such as staff, inventory, and merchandising. Recognized as an active member of the team that opened the new location from the ground up. Gained invaluable experience about new processes and new systems by working in flagship store. Boosted sales performance and inventory management accuracy by deploying best practices-based sales reports. Strengthened financial controls and optimized store readiness while managing store opening/closing procedures. Celine, Central Valley, NY2014 – 2016 Assistant Boutique Manager Managed high-performance retail teams’ workshop. Played key role in staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one. Organized and delivering individual centric training session for a team of six employees in inventory practices, POS systems and product knowledge. Held the credit of achieving 100% increase in customer satisfaction ratings. Supported staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability. Education Master’s Degree in Health Administration Louisiana State University Shreveport, Shreveport, LA Bachelor’s Degree in Business Administration/ Marketing Ramapo College of New Jersey, Mahwah, NJ Associates Degree in Liberal Arts and Social Sciences Rockland Community College, Suffern, NY Technical Proficiencies Microsoft Office, Adobe, Google Docs, Outlook, Concur, Paycor, ADP, Paychex