Jessica Omawumi Adokpaye

JESSICA OMAWUMI ADOKPAYE Creative and Dynamic Professional with 7 years of Copywriting and Virtual Assistant Experience.-"mailto-. - PROFESSIONAL SUMMARY Experienced Copywriter and Virtual Assistant with 7 years of expertise in crafting captivating content for websites, social media, emails, and ads. Versatile in supporting clients across various industries, excelling in tasks from administrative duties, email management to content creation. A detail-oriented professional, I specialize in developing creative strategies aligned with brand and marketing objectives. Ready to deliver clever copy and efficient admin services for content writing and virtual assistant roles. In essence, I'm a dynamic problem-solver, a creative wordsmith, and a virtual Swiss Army knife. Ready to bring my mishmash of skills and genuine passion for getting things done to a team that values a touch of chaos, a dash of creativity, and a whole lot of results. Let's embark on this professional journey side by side! WORK EXPERIENCE Office Virtual Assistant Joshua Daniel Solutions- Howard County, MD. August 2023- Present • Overseeing Business Development processes implementing established policies & procedures to ensure effective and compliant record management. • Ensuring effective data entry, Organizes, files, and retrieves clients’ records. File maintenance, and other clerical processes. Fulfills information requests for retrieval and printing of client’s records from archives. Ensures the privacy and security of all records. Customer Care Representation, engaging clients virtually and updating management. Providing administrative services and retrieve information when requested. Prepare outgoing emails for distribution or marketing purposes. • • • Copywriter and Business Developer (Remote) Hexatruss Group. - Lekki LagosOctober 2022 to August 2023 • • • Overseeing team of Copywriters and content creators. Checking product or service availability. Assisting customers with registration and account creation. • • Handling Social Media Management. Enlighten and educate customers on new services and initiatives. • Monitor incoming emails and answer or forward them as required. • Maintain office filing and storage systems using company records management software. Copywriter with Customer care and Administrative Experience EthosCohre Global Limited - Ikeja, LagosApril 2015 to December 2021 • Raising support tickets to enable tracking and resolution of customer requests. • Investigating and resolving customer complaints/queries then closing support tickets. • Follow-up on customer queries, ensuring prompt resolution and feedback within a given stipulated time. • Maintaining a database of customer information. • Escalating inquiries to the appropriate team, when necessary. • Passing customer feedback onto the service team. • Update and maintain databases such as mailing lists, contact lists, and client information. • Update and maintain internal staff contact lists and administrative records. • Handles clerical and administrative paperwork. • Occasional on-site project manager, supervising contract and existing staff during projects and events. • Collaborated with the creative team to brainstorm new promotions, products, and marketing strategies. Intern (Marketing) Metamorphosis - Lagos, Nigeria. January 2012 to December 2012 This internship lasted for 6 months and my responsibilities: • Running errands for senior colleagues and doing minor office work. • Served as a temporary on-site personal assistant to the manager when he would go to see clients at businessmeetings and the like and I would take minutes of such meetings and fulfill other tasks. Survey Team / Customer care Nextzon Nigeria - Victoria Island, 2009. A member of the survey team that conducted costumer care survey for all branches of Diamond Bank Nigeria • The role included interacting one-on-one with customers in various banking halls in the bank to inform us about their personal banking experiences. • Interacted with the staff to find out challenges they faced, with a particular banking products or services, and general feedback about the job. • Wrote reports on our findings on the branches and submit to management. SKILLS • Customer Care Representative Administrative Services • Content Creation Creative Thinking and Writing • Data Entry Virtual Assistance • Phone Etiquette and Active Listening Business Development • Customer support and Cold calling Analysis skills • Microsoft Office Typing Computer skills • Live Chat Copywriting • Content Writing Administrative Services • Tecnical Writing Search Engine Optimization(SEO) • Blogging Computer Skills EDUCATION Undergraduate in English Education Obafemi Awolowo University - Ile-Ife, Osun State. 2010 to March 2015 Post-secondary (technical & vocational) in Bead making and Craft Lagos State Vocational Centre Ajao Estate - Lagos, NG2008 Senior Secondary in General Secondary School Education Holy Child College Obalende - Lagos, NG August 2006 Primary in Primary School Education Childville Nursery and Primary School, Yaba - Lagos, NG October 1993 Certifications and Licenses EF SET Certification February 2022 to Present Youth Entrepreneurship Program February 2009. • Marketing Strategies. • Business Strategy, planning and proposal writing. • Business Plan Writing. • Business Development