JESSICA ETAN
Cross River, Nigeria
PROFESSIONAL SUMMARY
Dedicated and detail-oriented Virtual Assistant and Customer Support Specialist with hands-on
experience supporting clients in a tech-driven environment. Skilled in managing customer
inquiries, administrative tasks, and virtual coordination while maintaining a high level of
professionalism. Experienced in using Google Workspace, Microsoft Office, and communication
tools like Zoom and Microsoft Teams. A proactive and reliable professional with strong
organizational and communication skills, committed to delivering excellent remote support.
CORE SKILLS
Virtual Assistance
Customer Support (Email, Chat & Basic Phone Support)
Administrative Support
Data Entry & Record Management
Calendar & Appointment Scheduling
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Drive)
CRM Tools (Basic)
Communication & Interpersonal Skills
Time Management & Organization
Attention to Detail
EXPERIENCE
Customer Support Specialist
Digital Witch (Tech Company)
Remote
2024 – Present
Handled customer inquiries via email and chat, providing timely and professional responses
Resolved customer issues and escalated complex cases when necessary
Maintained accurate customer records using spreadsheets and CRM tools
Assisted users with basic technical support and onboarding guidance
Collaborated with team members to improve customer satisfaction and service delivery
Ensured a positive customer experience by maintaining clear and friendly communication
Virtual Assistant / Administrative Support (Entry-Level Experience)
Remote / Personal Projects
2024 – Present
Managed emails, scheduled appointments, and organized daily tasks
Maintained and updated data in spreadsheets for easy tracking
Prepared documents and handled basic administrative duties
Supported communication between clients and teams in a remote setting
PROJECT EXPERIENCE
Customer Service Data Analysis Project (Excel)
Collected and organized customer service data using Microsoft Excel
Analyzed response times and customer satisfaction trends
Created dashboards using charts and tables
Identified key insights to improve service efficiency
EDUCATION
University of Calabar
Bachelor of Science (B.Sc)
2019 – 2025
TOOLS & TECHNOLOGIES
Microsoft Word, Excel, PowerPoint
Google Docs, Sheets, Drive
Zoom, Microsoft Teams
Basic CRM Systems
LANGUAGES
English (Fluent)
ADDITIONAL STRENGTHS
Fast learner and adaptable
Strong work ethic and reliability
Ability to work independently
Problem-solving mindset
