Jessica Ogar

I am a dedicated Customer Care and Customer Support professional with experience delivering reliable, high-quality assistance across multiple communication channels, including phone, email, and live chat. I am committed to ensuring every customer interaction is handled with professionalism, empathy, and clarity, while maintaining a strong focus on customer satisfaction and retention.

In my role, I manage inquiries, resolve complaints, and provide accurate information about products and services. I actively listen to customer concerns, identify the root causes, and deliver effective solutions that align with company policies and service standards. I am skilled in de-escalating challenging situations, turning negative experiences into positive outcomes, and building long-term customer trust.

I maintain accurate records of customer interactions, update support tickets, and ensure proper documentation for follow-up and reporting purposes. I collaborate closely with internal teams to escalate complex issues and ensure timely resolution, while consistently meeting performance targets such as response time, resolution rate, and customer satisfaction metrics.

I thrive in fast-paced, customer-focused environments and remain calm under pressure. With strong communication skills, attention to detail, and a problem-solving mindset, I deliver consistent support that enhances the overall customer experience and strengthens brand loyalty.