Objective
To be able to execute the knowledge
and skills
that I have acquired from
my previous work.
To find opportunities where I can
grow more and excel.
Education History
Jessica
Mercado
Pangasinan State University
BS in Information and Communications
Technology (2009 - 2013)
Bayambang National Highschool
Graduate (2005 - 2009)
Contact
#50 Sapang, Bayambang,
Pangasinan 2423-@jessicasammercado
Work Experience
Oct 2020 - Present
Jones Lang LaSalle SSC
Service Desk Analyst - L1
Help clients/users with their application,
hardware, and password related issues.
Monitor tickets from start to resolution via phone
and email.
Unisys Philippines
May 2017 - Sept 2020
Technical Support Representative
Skills
Excellent Customer Service
skill
Software and hardware TS
Knowledge
Administrative Support
Design and Creative
Provide support to users via chat, email and
phone.
Provide 1st level IT support for computer and
application related issues for end users.
Alorica
May 2014 - Feb 2017
Customer Service Representative
Perform both hardware and software TS for Dell
laptops and desktops.
Monitor and follow up on tickets using email.
Convergys
Oct 2013 - Apr 2014
Customer Service Representative
Perform basic TS for user's cable, internet and
phone services.
Answer user's queries regarding their services.
