Jessica Melissa Valladares Flores

I am a highly skilled and bilingual Virtual Assistant and Customer Service Representative with over five years of experience. Fluent in English and Spanish, with basic Italian, I excel in providing exceptional administrative support and managing customer service tasks.

Experience

I have worked with companies such as Teleperformance, Office Gurus, Dream Team Booker, and To Life Water. In these roles, I provided high-quality customer support across various industries, including healthcare, hospitality, finance, and property management. My responsibilities included responding to customer inquiries, scheduling appointments, managing leads, processing payments, and maintaining accurate records. I utilized phone, email, and chat to ensure seamless support.

Skills

• Bilingual Communication: Fluent in English and Spanish, basic Italian.
• Customer Support: Expertise in handling inquiries, scheduling, providing information, and ensuring satisfaction.
• Administrative Support: Proficient in managing invoices, records, payments, calendar and email management, document preparation, and data entry.
• Technical Proficiency: Strong command of Microsoft Office Suite, Google Workspace, CRM systems (Salesforce, HubSpot), and project management tools (Asana, ClickUp).
• Problem Solving: Adept at resolving issues, optimizing processes, and enhancing operational efficiency.
• Multitasking and Time Management: Excellent ability to manage multiple tasks simultaneously while ensuring timely completion.

Achievements

I have achieved significant improvements in customer satisfaction and operational efficiency. At To Life Water, I reduced billing issue resolution times by 15%, resulting in higher customer satisfaction scores. My proactive approach and strong organizational skills have consistently contributed to team success.