Jessica Mejia

JESSICA W. MEJIA Dedicated and personable professional with a proven track record of successfully navigating diverse roles and responsibilities within the company. Thrives on challenges and demonstrates a strong commitment to achieving excellence in every task undertaken. Known for building trust with superiors, I take pride in being entrusted with critical responsibilities. Now seeking a role that not only leverages my multifaceted skills but also contributes significantly to the success and development of the company. A team player with a keen eye for detail, I am poised to make a meaningful impact and contribute to the growth trajectory of the organization. EDUCATION Pampang Elementary School Angeles City National High School Special Science Class AMA Computer College SKILLS Strong organizational and timemanagement skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously Experience in different types of management software Data mining CERTIFICATIONS Google Ads Certificate Foundations of Digital Marketing and ECommerce Data Analysis using Microsoft Excel Microsoft Excel from beginner to advanced Customer service foundations Customer service: problem solving and troubleshooting PROFESSIONAL EXPERIENCES Virtual Assistant (Part time) Upwork | April 2024 - Present Lead generation Managing calendars of Senior Managing Directors Manage sales funnel and leads through CRM Assemble presentations and reports assigned by SMD Collaborate with the Marketing Team to provide best value to clients Perform market research and analyze sales data as directed by SMD Update each SMD pipeline weekly Virtual Assistant Clark Outsourcing | January 2024 - May 2024 Real estate account Generating insurance quotes for home insurance in United States Managed relationships with real estate mortgagees and managing partners facilitating smooth transactions and ensuring compliance with regulations. Maintain accurate records of all communications and quotes obtained Customer Service - email correspondence, answering inbound calls and performing outbound calls. Data mining for generating leads Project Management Preparing daily/weekly/monthly/quarterly/annual reports TOOLS/SOFTWARE Chat gpt Gemini by Google Hubspot Zoho Trello Notion Click up Asana Zillow Slack Enthu.ai Aircall Avaya Eyebeam Xlite Xerobounce Microsoft Office 365 Google Workspace Telegence/Samson Opus, OMS, Rio Canva, Adobe Photoshop Google Calendar, Calendly, viewpoint. Monday.com Virtual Assistant Clark Outsourcing | December 2022 - January 2024 Manage the schedules and calendars of the CEO and other senior executives Coordinate and schedule meetings and conferences within the organization Prepare and distribute meeting agendas, minutes, and other relevant materials Handle confidential information and documents with discretion and maintain their proper organization Answering calls from clients Act as the point of contact between the managers and client staff Involved in recruitment processes such as conducting interviews and reviewing candidates' profile Assists CEO in logistics, such as ordering materials we needed from Bunnings or Officeworks Monitoring everyone’s daily tasks ensuring they were being handled Preparing reports using excel Travel Arrangement Involved in logistics Provide customer service through inbound and outbound calls Virtual Assistant References Brent Beahan | AUS General Manager- Ricalicer Chantengco Lacandola | HR Manager- Joseph Nhey Marimla | Trainer- Clark Outsourcing | July 2021 - October 2022 Real estate account Updating client information and property status throughout the process Provide quality assurance of imported data Collecting entity documents to ensure clients will meet the criterion for loan Responsible for handling both incoming and outgoing calls, including follow-ups with our clients. Project Management Document filing like entity documents such as EIN and articles of organization Provide customer service through inbound and outbound calls Customer Service Billing and Sales Iqor Clark -T Mobile | February 2021 - May 2021 Billing Specialist Debt collector Resolving technical issues Answering and assisting clients about their concerns Customer Service Billing and Sales VXI Global Holdings Inc | May 2020 - December 2020 AT&T account Debt collector Billing Specialist Answering inbound calls Customer Service Karma Group Global | September 2019 - April 2020 Assisting customers Travel arrangement Inbound and outbound calls Homebased ESL teacher Native Camp | June 2018 - September 2019 Customer Service Sales International Branding Development Marketing Inc. | April 2017 - June 2018 Sales Clark Outsourcing | November 2016 - March 2017 Mortgage account (seasonal account) Doing outbound calls to qualify customers.