JESSICA Drew McBRIDE-- -
EDUCATION
Master of Arts in Linguistics (TESOL), University of Central Florida
Bachelor of Arts in Latin American Studies, Rollins College
EMPLOYMENT HISTORY
Technical Writer, Southwest Airlines
December 2017-Present
● Collaborate with subject matter experts (SMEs) to gain an in-depth understanding of the
business processes and government requirements influencing procedure documentation
● Write, edit, and publish FAA-approved standard operating procedures (SOP) manuals,
policy handbooks, and reference materials using structured authoring tools and content
management systems
● Research internal and external resources (e.g., U.S. Code of Federal Regulations,
contracts, vendor specifications, company policies) to ensure manual compliance,
resolve conflicting information, and identify opportunities to improve technical content
● Interface with SMEs in Technical Operations, Ground Operations, Safety and Security,
and Flight Operations to ensure consistency of language and content across the manual
system
● Guide publications through multiple SME and QA reviews and executive approvals,
maintaining strict adherence to an established workflow and project timeline
● Conduct QA assessments of critical FAA-approved flight deck documents
Contributing Writer, Houzz.com, Remote
July 2015-January 2018
● Interviewed architects and designers and wrote featured articles that have collectively
reached hundreds of thousands of readers
Social Media Coordinator, Calico Corners, Remote
March 2016-March 2017
● Served as a one-woman social media department, independently developing and
executing a multi-platform social media strategy for a nationwide luxury home decor
brand on a limited budget
● Increased all relevant social media metrics by an average of 160% year-over-year and
fostered marketing partnerships with prominent decor brands such as Jaclyn Smith
Home and Madcap Cottage
Design Associate, Calico Corners, Dallas, TX
January 2014 - October 2016
● Designed and sold custom home decor in a high-end interior design showroom
Writing Center Coordinator, University of North Texas at Dallas, Dallas, TX
January 2013- September 2013
● Developed and marketed the university’s inaugural writing tutoring program as part of a
federal grant
● Trained and supervised a staff of three doctoral-level professional writing tutors
● Developed writing workshops and training programs on grammar and composition topics
Instructional Support Specialist, Seminole State College, Sanford, FL
August 2010-January 2013
● Tutored college students in grammar and writing
● Created a cross-discipline training module on communication and conflict avoidance to
be used by 40 student and professional tutors across 4 campuses
Peer Tutor and Writing Consultant, Rollins College, Winter Park, FL
August 2006-May 2009
● Nominated by faculty to tutor my peers in writing, French language, and Latin American
Studies coursework
SKILLS
Content creation, copy-editing, proofreading, copywriting, publishing, structured authoring,
document design, information architecture, procedure writing, learning new software quickly,
interviewing technical experts, research, synthesizing complex information from diverse
sources, interfacing across multiple documents
TOOLS
XML, Arbortext, Quickbase, Documentum, Comply365, Microsoft Office 365, Chicago Manual of
Style, Adobe Pro
