Jessica Mbadiwe

Jessica Angel Mbadiwe Felix Ogaga Street, Seaside Estate, Ajah, Nigeria Email:-| Phone: - Professional Summary Detail-oriented and tech-savvy professional with experience in administrative support, customer service, and front desk operations. Adept at managing schedules, coordinating tasks, and delivering top-tier support. Quick to learn new systems and processes, and highly adaptable in dynamic work environments. Core Skills - Calendar and email management - Exceptional adaptability - Quick learner - Microsoft Office Word Work Experience Customer Service Representative Jubaili Bros, Lagos, Nigeria | March 2023 - February 2025 - Provided professional customer support via phone and email. - Efficiently resolved client inquiries, ensuring high levels of customer satisfaction. - Maintained accurate records of interactions and service requests. Loan Recovery Officer / Report Writer Total Grace Group, Lagos, Nigeria | July 2020 - February 2022 - Managed loan recovery processes and collaborated with clients to resolve payment issues. - Drafted detailed financial reports for management and improved documentation procedures. Front Desk Officer Limeridge Hotel, Ikoyi, Lagos | January 2019 - June 2020 - Managed front desk operations, including guest check-ins, check-outs, and customer inquiries. - Provided excellent customer service and addressed guest concerns in a timely manner. Education Bachelor of Science in Business Administration University of Calabar, Nigeria - Graduated: 2018 Technical Skills - Proficient in Microsoft Office Word