Jessica Magueflor

Jessica Judith D Magueflor 72 Sto Nino St Villa Espana Subd., Quezon City • - •-With over 8 years of experience in HCM, specializing in customer service, SQL databases, technical support, and system administration. I've helped companies align their business goals with HR solutions, including training modules and tech recommendations. Experience MARCH 2023 – PRESENT Systems and Implementations Administrator | Emapta, Global | Makati, Philippines • Manage CRM for data accuracy, configuration, and tool integration. • Provide guidance and mentorship to team members as a subject matter expert. • Collaborate with departments to enhance user engagement and service delivery. • Ensure thorough system testing and quality configurations/solutions by working with end users and developers. • Manage multiple projects, ensuring timely delivery and communication. • Track project progress, manage timelines, and stay within budget. • Technical Skills: Monday.com, Carevision, Paymetrics, Xero Billing, Jobadder, MYOB, MYP, Slack, Zoho, Hubspot, Microsoft 365 JANUARY 2021 – MARCH 2023 Project Services TLM Implementation Consultant 1 | ADP, Philippines | Makati, Philippines • • • • • • • • • • • Oversee project change requests, ensuring quality and timely implementation. Lead Kick off calls and review technical requirements with clients. Interpret, document and validate project requirements for Time and Labor Management. Configure TLM modules and lead status calls. Conduct consulting sessions and provide follow-up assistance. Manage Enterprise Time & Attendance systems and utilize APIs for data import/export. Test and assess client configuration, create and run test scripts, and demonstrate systems. Document processes and work with SQL Developer. Deliver training and demonstrations to clients. Manage upgrade projects, ensuring timely completion and quality standards. Technical Skills: ADP eTime, ADP WorkforceNow, ADP Vantage HCM, Siebel, FinancialForce (Salesforce.com), Microsoft 365 FEBRUARY 2015 – JANUARY 2021 Upgrades Implementations Consultant | ADP, Philippines | Makati, Philippines • • • • • • • Oversee project upgrade requests from discovery to go live, ensuring quality and timely implementation. Join Kick off calls and review technical and business requirements with clients. Configure TLM modules and lead status calls. Manage Enterprise Time & Attendance systems and utilize APIs for data import/export. Test and assess client configuration, create and run test scripts, and demonstrate systems. Document processes and work with SQL Developer. Deliver training and demonstrations to clients. Other experiences: JULY 2014 – FEBRUARY 2015 HP TECHNICAL SUPPORT 2 | Stream Global Services | Mandaluyong, Philippines JANUARY 2013 – MARCH 2014 Salesforce.com Administrator | Stream Global Services | Makati, Philippines JUNE 2008 – OCTOBER 2012 DSL Technical Support| Convergys, Philippines | Ortigas, Pasig JUNE 2006 – MARCH 2008 WFM Login Administrator | Teleperformance | Mandaluyong, Philippines JUNE 2005 – JUNE 2006 Customer Service Representative | Teleperformance | Ortigas, Pasig JUNE 2004 – JUNE 2005 Telemarketer | Equicom Systems Management, Inc. | Makati, Philippines Skills • Technical Proficiency: Knowledge of system administration (Windows, MAC OS), Understanding of Network and Security protocols • Implementation Skills: Requirements gathering and analysis, configuration and customization, testing and QA, data migration • Analytical Skills: Problem-solving and troubleshooting, Data Analysis and reporting, process optimization • Communication Skills • Soft Skills: Attention to detail, time management, adaptability and flexibility Education JUNE 2000 – MARCH 2004 Graduate of BSBA major in Management | Central Colleges of the Philippines | San Juan, Manila Interests • Personal Development Enthusiast: Reading inspirational and self-help books • Lifelong Learner & Skills Enthusiast: Udemy courses, Trailhead, Microsoft Azure, HubSpot • Volunteer Work