Jessica Koran

 Jessica Koran -linkedin.com/in/jessica-koran-78a- Master’s prepared, analytical, critical thinker with experience in insurance, healthcare, and food service industry. Proven track record of working independently with minimal supervision via a remote position. Responsibilities include: Quality review and improvementCustomer satisfaction Leadership/management Educate/train new & existing employees Information review/analysisAssuring accuracy of policies, etc. EDUCATION Master of Business Administration – Additional Focus: Fraud Management Graduation: 2010 Bachelor’s Degree in Business Management Graduation: 2007 PROFESSIONAL EXPERIENCE Cognizant (for Voya account)Remote Advanced New Business Case Manager2012 - 2019 Coordinated the underwriting process for high value policies (handled HNWFN, UL, IUL, VUL)  Resolved interdepartmental discrepancies Identified and resolved agent issues Provided training for new team members Information resource for team members Coordinated quality improvement initiatives Special projects as needed ING (now Voya)Elgin, IL New Business Case Manager2008 - 2012 Coordinated the underwriting process (handled term policies of all face values)  Resolved interdepartmental discrepancies Identified and resolved agent issues Information resource for team members Provided training for new team members Sherman Family HealthElgin, IL Occupational Health Office Manager2005 - 2008 Coordinated workman’s compensation cases Liaison to other companies using the services Educational consultant regarding drug screening laws Database manager Sherman Family HealthElgin, IL Registrar2004 - 2005 Coordinated quality improvement initiatives Coordinated patient care with employers Balanced cash flow Noodles and CompanyGeneva, IL Manager2003 - 2004 Resolved real and potential shift issues Created an environment with a high level of customer satisfaction Maintained an accurate accounting of shift revenue Provided management and leadership of employees REFERENCES Available upon request