Jessica Javal

I am a Customer Service Expert and got this reputation during most of my time as a Chat and Email Supervisor of 5 years for a leading e-commerce car parts company and as a Shopify & Amazon Virtual Assistant. I have an equally exceptional set of leadership skills and meeting deadlines.

With my previous experience from home projects I helped keep up my clients with the following:

• Pre & post sales concerns (chat & email)
• Social media management for multiple stores
• Order fulfillment & Vendor Management
• Root Cause Analysis & recommendations for negative reviews
• PayPal disputes
• Facebook Messenger bots
• Facebook Ads Creatives
• Email Marketing

Tools I am familiar with..

• Customer Service Software: Zendesk, Gorgias, Salesforce, Moxie, Amazon Seller Central
• E-commerce: Shopify, Amazon, Aliexpress, Oberlo, Spocket. FB Business Manager
• Communication: Slack, Zoom, Skype, Ringcentral, Wechat, MS Team, Outlook
• Project Management: Monday, Asana, Slite, Notion, Trello
• Social Media: Facebook, Instagram
• Email marketing: Outlook, Klaviyo
• Graphics: Canva, Photoshop, Visme

I can do 20 hours per week or I’m also open to render full-time employment for 40 hours weekly. Feel free to send me a message so that we can discuss further how can I help you.