Jessica Ijeoma Nwafuru

Looking for a reliable and detail-oriented Virtual Assistant to manage and streamline your business operations? You’re in the right place.

Hi, I’m Jessica— an Upwork Top Rated Rockstar Virtual Assistant (https://www.upwork.com/freelancers/~01bb6f80d73ccd74a0) with 3 years of experience supporting eCommerce and admin operations. I’m here to help you free up your time, stay organized, and ensure everything runs smoothly behind the scenes.

I specialize in handling diverse administrative and customer service tasks while maintaining a high level of professionalism and efficiency. I take pride in delivering quality work, meeting deadlines, and making sure every client I work with is fully satisfied with the results.

What I Offer:

Customer Support & Admin Tasks:

▪︎ Customer Care (Email and live chat)

▪︎ Order Processing & Tracking

▪︎Calendar & Schedule Management

▪︎Data Entry & Management

▪︎ Appointment Setting

▪︎ Online Research

Shopify eCommerce Support:

▪︎Product Listing & Optimization

▪︎ Processing Returns and Refunds. 

▪︎ Order Fulfillment & Issue Resolution.

▪︎Setting up the shift schedule of Easyteam. 

▪︎ Customer Service etc.

I don't just come with my experiences, I bring a strong focus on detail, communication, and structure in everything I do. I am goal-oriented and work towards achieving KPIs.

Technical Toolkit:

• E-commerce Platforms: Shopify

• CRM Systems: Zendesk, Freshdesk, Intercom, Gohighlevel, Flodesk etc.

• Project Management: Asana, Google Workspace.

Let me handle your customer service operations while you focus on growing your business. I'm available full-time and adapt to your timezone needs.

Ready to transform your customer service into a growth engine? Let's discuss how I can help your e-commerce business thrive through exceptional customer support.