Jessica Ijeoma Nwafuru

Are you struggling with:

• Growing customer service demands as your e-commerce business scales?

• Managing returns and exchanges across multiple regions (US, UK, EU)?

• High customer churn rates and declining satisfaction scores?

• Time-consuming customer inquiries taking focus away from business growth?

• Complex shipping logistics and order fulfillment challenges?

I'm your dedicated Customer Service Partner who transforms these challenges into opportunities for business growth. With 2+ years of specialized experience in e-commerce support, I help online businesses deliver exceptional customer experiences while streamlining their operations.

How I Create Value for Your Business:

✓ Reduce Customer Service Workload

  • Handle all customer communications within 2-hour response time

  • Manage returns/exchanges across US, UK, and EU markets

  • Process orders and resolve shipping inquiries independently

✓ Boost Customer Satisfaction & Retention

  • Proven track record of increasing customer retention by 15%

  • Proactive account management reducing customer churn by 10%

  • Development of personalized solutions increasing satisfaction by 25%

✓ Streamline Operations

  • Expertise in Shopify store management and technical support

  • Efficient handling of shipping logistics via Royal Mail and UPS

  • Integration of customer feedback for continuous improvement

✓ Scale Your Business

  • Management of high-volume customer inquiries during peak seasons

  • Implementation of efficient service protocols reducing processing time by 25%

  • Maintenance of 95% client retention rate while handling 100+ key accounts

Technical Toolkit:

• E-commerce Platforms: Shopify

• CRM Systems: Zendesk, Hubspot

• Shipping Solutions: Royal Mail, UPS

• Project Management: Asana, Google Workspace

Let me handle your customer service operations while you focus on growing your business. I'm available during US business hours and adapt to your timezone needs.

Ready to transform your customer service into a growth engine? Let's discuss how I can help your e-commerce business thrive through exceptional customer support.