Jessica Idañol

An engaged and motivated customer service representative for over 6 years with strong communication and self motivational skills. I've been a part of Engagement team as well where I provide executives with a consistently updated calendar of events, schedule site meetings and apply time- management skills to complete executive reports and other clerical tasks. My recent position was a Quality Analyst for a retail program. I audit/monitor calls of agents. I also do team coaching and client calibrations. I mainly use MS office, Excel, Spreadsheet, Word, Powerpoint and Canva for engagement activity purposes. I'm a reliable employee and not afraid of serious tasks, will strive for the best and seek opportunity to apply my knowledge and skills.