Jessica Hinchy

Jessica L. Hinchy - (Cell)-EDUCATION Master of Science Logistics and Supply Chain Management Subplan: Certification in Transportation and Logistics Embry-Riddle Aeronautical University, Worldwide Honors: With Distinction Bachelor of Science Aeronautics Embry-Riddle Aeronautical University, Worldwide Honors: Magna Cum Laude, Alpha Sigma Lambda: Nu Kappa Chapter December 2016 GPA: 4.0 March 2013 GPA: 3.76 RELEVANT SKILLS • Analytical • Detail Oriented • Developing SQL Skills • Efficient/ Effective Verbal and Written Communication • Multi- Tasking Capability • Problem Solving • Time Management WORK EXPERIENCE Client Support Representative Onsolve: Ormond Beach, FL July 2013-Present • Setup client accounts to the specifications required contractually and to fit their needs • Ensure software compatibility with client networks and make recommendations on needed browsers/ versions for Apps and User Interface • Test the system when there are software releases/ changes/ deployments to ensure the system is functioning as desired • Help clients place emergency and general notifications to residents and internal staff/ contact groups • Work closely with government officials • Answer resident questions and enroll them to receive notifications for their respective community’s CodeRED system • Answer client’s questions and aid them in the use of their system • Build and maintain client relationships, for this helps retention • Work as a team to help clients launch notifications, troubleshoot issues, and learn/ develop new skills • Maintain client accounts such as databases, training, and users • Develop reports for client usage, registrations, accounts, users, and special reports as requested by the client • Conduct daily verbal and electronic communications with clients and internal employees Assistant Front End Manager Giant Foods: La Plata, MD September 2011- June 2013 • Resolved issues with employees/ customers involving products, services, and procedures • Corrected scheduling errors and adjusted the schedule to ensure peak employee performance • Managed the facility by training associates for front end positions such as the customer service desk; conducting audits on registers to ensure proper money handling techniques were used; closed and secured the facility; ensured other departments were engaging with customers, providing good customer service, and getting their work done; and provided customer and personnel support when needed • Conducted returns, Western Union, and Lottery transactions INTERESTS • Research/ investigate new ideas/concepts • Technology • Quantitative Analysis • Writing