Jessica Ezinne David
Lagos Nigeria | - |-| LinkedIn
SUMMARY
Executive & Virtual Assistant with 2+ years of experience supporting leaders in creative and
hospitality sectors. Skilled in calendar management, stakeholder communication, and project
coordination. Proficient in Google Workspace and Trello, with a strong track record of efficiency,
discretion, and professionalism.
WORK EXPERIENCE
Customer Support / Virtual Assistant-August 2024 - Present
Nazquait Studios-Lagos, Nigeria
● Managed client communications and scheduling for a creative agency, reducing response times by 30%
using WhatsApp Business and Google Calendar.
● Developed AI-generated social media content and blog posts using ChatGPT and Canva, boosting client
engagement by 25% on Instagram and X platforms.
● Coordinated remote projects using Trello, ensuring on-time delivery of client deliverables for 10+
campaigns.
● Conducted online research for creative projects, streamlining content planning and execution.
Virtual Assistant & Content Coordinator- April 2021 - July 2024
Belleza Beach Resort-Lagos, Nigeria
● Managed guest communications and event scheduling for a luxury beach resort, improving booking
efficiency by 20% using Google Workspace and WhatsApp Business.
● Created AI-assisted promotional content, including social media posts and newsletters, using Jasper and
Canva, increasing online engagement by 30%.
● Coordinated virtual and in-person events, such as beach weddings and corporate retreats, ensuring
seamless logistics for 50+ guests per event.
● Performed data entry and online research for marketing campaigns, enhancing the resort’s digital
presence.
Customer Service Associate-December 2018 - March 2021
Fitlife Cafe Oriental Hotel-Lagos, Nigeria
● Delivered exceptional service to 50+ daily customers, achieving a 95% satisfaction rate through
in-person and digital support.
● Created AI-assisted email campaigns and promotional content using Grammarly and Jasper, improving
customer retention by 15%.
● Managed team schedules and operational workflows during peak hours, ensuring seamless service
delivery.
● Supported marketing efforts with online research, contributing to a 10% increase in repeat customers.
EDUCATION
National Open University (NOUN)-Lagos, Nigeria
BSC Economics-Expected 2026
CERTIFICATIONS
● Certificate in Virtual Assistant, Wave Academy,2025
● Artificial Intelligence Fundamentals, ALX Africa, 2025
● Advanced Virtual Assistant Certification, ALX Africa,2024
SKILLS
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Customer Support & Communication
Microsoft Office (Word, PowerPoint, Excel)
Calendar & Travel Management
Report & Presentation Preparation
Stakeholder Communication
Event & Training Coordination
AI Content Creation (ChatGPT, Jasper, Grammarly)
Social Media Management (Canva, Hootsuite, Instagram, X)
Scheduling & Calendar Management
Google Workspace (Docs, Sheets, Calendar)
WhatsApp Business
Project Coordination (Trello, Asana)
Data Entry & Online Research
Content Marketing & Blog Writing
Basic Graphic Design
Time Management & Attention to Detail
