Jessica Damon

JESSICA DAMON CUSTOMER SERVICE SUPPORT AGENT/ DOMICILIARY CARER/ TEACHER UK (- SA (- I am a hard working individual with over 7 years of successful work experience. I am dedicated to providing exceptional service to clients across various industries. I have the proven ability to resolve complex customer issues efficiently and effectively, exceeding expectations and building solid relationships. - WORK EXPERIENCE 2024 FEB- PRESENT DOMICILIARY CARER Living at Home Swansea Wales Specializing in caring for the elderly, and persons suffering from illnesses such as cancer, dementia and a variety of disabilities. Responsible for maintaining accurate and detailed records of client care including progress notes and medication administration records. Helping clients with daily activities through empathetic, skilled care. Assisted patients with life activities including but not limited to: bathing, dressing, changing of catheter & stoma bags, toileting & incontinence care. Collaborated with senior staff & family members to develop and implement care plans for clients 2023 NOV-FEB 2024 Areas of Expertise: Strong listening skills Empathy and compassion for clients Flexibility and adaptability Time management CARE WORKER CAREMARK WOODSTOCK, OXFORDSHIRE Compassionate & dedicated health care assistant 2022 MAROCT 2023 PROFESSIONAL CUSTOMER SERVICE HOST MOONSPIN WHITEHAT GAMING COMPANY Responsible for UK/Canada customer game queries & managing multiple chats. Servicing clients via multiple channels including; Live Chat, Email and phone calls. Responsible for assisting customers via CRM platforms such as Zendesk. Resolving client complaints & refunding credits and withdrawals. Building a good relationships with clients. Providing solutions to customer issues and offering an industry leading service. Always providing clear, concise information. Consistently listening to customer needs, resolving issues promptly. Handled over 80 chat queries per day with a 96% customer satisfaction rate and over 30 emails per day Areas of Expertise: High customer service standards Courteous and helpful Active listening skills Strong organization skills October 2019June 2021 AU PAIR SA , Au Pair for Dr Illse Crous Compassionate and energetic Au pair, providing in house personalized care for 3 year old girl. Highly skilled in creating a safe and warm environment for little girl to thrive & maintaining open communication with the parent. Dedicated to providing excellent care. Highly skilled in communication and creativity. May 2019ROCCOMAMAS, Waitress October 2019 Focused and dedicated waiter, providing exceptional service to our customers. Menu memorization & Point of sale knowledge Problem solving and being able to work as part of a team Always maintaining a positive attitude interacting with customers Understanding food safety regulations and familiarity with food serving procedures January 2019 – April 2019 POPODOO SCHOOL Vietnam , ESL Teacher Successful English teacher in Vietnam, nurturing young minds. I am ambitious, punctual, and dependable. Responsible for teaching English to various age groups ranging from 3-15 years old Managing pupils’ behavior in the classroom Creating fun lesson plans, activity planning, setting & marking tests Supervising on school excursions Using computer-assisted educational resources. Helping students improve their English language skills Implementing innovative and creative techniques to the classroom Organized activities that highlighted the strengths of every student & focused on skill building to boost confidence Incorporated art and music into lessons to improve proficiency Achievements Popodoo Introduction course, Enhanced Education EFL Level 1, Magic phonics course Level A Areas of Expertise: Dependable Excellent communication Time management Creating fun educational activities Areas of Expertise Customer satisfaction Ability to work under pressure Leadership Team work Attention to detail Areas of Expertise Verbal & written communication Patience Creativity Knowledge of linguistics Organisation skills June 2018 – December 2018 VIRTUAL ADMINISTRATION ASSISTANT Managed administrative tasks for a business, including; Communication: Responding to emails and phone calls, and providing customer support Calendar management: Scheduling meetings and appointments, sending out calendar invites, and rescheduling events Travel arrangements: Booking travel accommodations, searching for hotels, and organizing travel itineraries Document preparation: Preparing and editing documents, reports, and presentations Social media management: Creating and managing social media accounts, posting updates, and responding to comments and messages Email management: Organizing and structuring email systems for efficiency Research: Conducting online research and compiling data Data entry: Entering data into systems Areas of Expertise Verbal & written communication Patience EMAILS/CALLS Organizational skills Admin tasks data entry Jan 2017– TK COMPANY, Online ESL Teacher Beijing Areas of Expertise June 2018 Responsible for teaching English as a second language children aged 3-10 years old in the comfort of their classrooms and homes. Education High School Diploma - Reddham House Durbanville -Cambridge Curriculum IGCSE & AS Levels Certificate – StudyPlex (A level equivalent) - Lash Lift - Perming & Tinting Executive diploma [current studies] – International career institute - Beauty Therapy & Makeup Skills& Competencies Written & verbal Communication Ability to work under pressure Team work & Leadership Compassionate & empathetic Time management Dementia care & knowledge Quick learner Patience Active listening