Jessica Chukwu

--http://linkedin.com/in/jessica-chukwu-b086951b1- JESSICA CHUKWU CHIZOROM SKILLS Customer service, Teamwork, Problem solving, Interpersonal skills, Empathy, Troubleshooting, Negotiation, Communication (written and verbal), Marketing, Problem solving, Google Workspace, Microsoft office, Time Management, Proficiency in CRM software (Salesforce, Hubspot, Zendesk, Freshdesk, Slack, loom) SUMMARY A Customer Service professional with 4+ years of experience in customer service across the finance and health sector. Proven ability to resolve customer issues quickly and efficiently, while maintaining a positive and professional attitude. Expertise in customer relationship management (CRM) systems and customer service best practices. Seeking a Customer Service role where I can use my skills to help a company achieve its sales goals. PROFESSIONAL EXPERIENCE Customer Service Officer Providus Bank • May 2022 – Present • First-Line Customer service relationship officer; offering front-line customer-friendly assistance to customers. • Ensures the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. • Delivers timely customer services in person, over the phone or across multi-communication channels in line with established customer service standards. • Responds to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service in line with performance measures. • Undertakes other duties including lodgement of applications, receipt and daily reconciliation in line with established procedures. • Acts as a ‘Process Champion’ and actively participates in the review, development and implementation of customer service improvement initiatives. • Accepts all letters and packages and distributes them to their appropriate departments. • Customer data & document filing & management and effective call-log administration. • Work in collaboration with and assist the team, manager and other key stakeholders to achieve business unit goals, work requests, demands and Bank’s priorities. • Promotes the positive and collaborative culture and values of the organization through open, fair and transparent decision making and ethical, professional behavior. Client Service Officer His Glory Hospital and Maternity. • Feb 2019 – Apr 2022 • Maintained and established medical records for filing. • Assisted in developing, presenting, and implementing medical procedures to make sure clinic customers have a satisfactory experience when using its services. • Responded to enquiries of patients, vendors & other medical personnel • Responded to customer service inquiries and resolve clients’ complaints • Receive patients and schedule appointments accordingly. • Ensured records of patients’ information and other pertinent information such as addresses, and phone numbers are properly kept • Promoted medical’s product and services • Identify needs/wants of customers • Make available product brochures for customers. Marketer Igwe Royal Marvelous Ventures • Nov 2018 – Jan 2019 The business existed in one location prior to the time I joined the Organization. I played a major role in its expansion to another location, increased the Customer base of the company and managed the Customers within a short time frame. EDUCATION Certificate Simplinteriors School of Interior Design and Entrepreneurship • Jan 2021 – Apr 2021 The School taught Interior Design, Event Planning and Management, 3D Auto CAD and Business. I had projects I worked on with a team, we designed a Terrace for a real estate developer, I also had some other single bedroom designs and set up I did as a personal project. I make designs on 3D Auto CAD for clients. B.A Imo State University • Sep 2014 – Jul 2018 I studied Religion, after one year of pre-degree from Imo State University, under the humanities faculty of the school, the course exposed me to new knowledge on world Religions and how to help people of various religions live peacefully together. I headed the class for four years as the assistant rep, and later became the Vice President of the department in my third year. LANGUAGE Yoruba Spoken: Basic • Written: Basic Igbo Spoken: Native • Written: Native English Spoken: Fluent • Written: Fluent