Jessica Chilasa

Experienced Virtual Assistant with 3 years of proven success in managing high-volume email inboxes, and scheduling meetings. Skilled in creating and maintaining filing systems, and assisting with social media management to drive customer engagement and retention. Committed to providing outstanding customer service and accuracy in data entry and database management. 

WORK EXPERIENCE 

Virtual Assistant 

04/2023 - Present 

Helen Havilah enterprises

. Managed and organized a high-volume email inbox, responding to over 100 inquiries per day with a 95% satisfaction rate from clients

. Scheduled and coordinated over 50 meetings and appointments per week, ensuring all parties were duly informed and prepared for each meeting.

. Performed research and compiled data for a project that resulted in a 5% increase in website traffic and a 10% increase in social media management 

Entry-level virtual assistant 

04/2021-03/2023

Okehbel royal concept 

. Provided customer service support to over 200 clients, resulting in a 90% satisfaction resulting in a 90% satisfaction rate and a 5% increase in customer retention.

. Performed data entry and updated databases, resulting in a 20% increase in accuracy and. a 15% reduction in errors 

. Distributed and created newsletters to over a thousand subscribers, resulting in a 10% through rates and a 15% increase in conversations 

 SKILLS AMD COMPETENCIES 

.Email management

. Calendar management 

. Customer service 

.Data entry

.Time management 

. Documents organization 

. Meeting coordination