Jessica Casaba Caro

JESSICA C. CARO JOB OBJECTIVE I am seeking a position where I can further develop and effectively apply my communication and decision-making skills. I am looking for a client or company where I can establish a long-term working relationship, contributing significantly to its success and growth over time EMPLOYMENT BACKGROUND • Virtual Assistant, Kickoff April 2020 – Present (Parttime) Home Based, Freelance ● ● ● ● ● • Content Moderator, Playtest PTC December 2020 – Present (Parttime) Home Based, Freelance ● ● ● ● • Provided comprehensive support to 5 Customer Support Managers (CSMs), managing their emails and responding to coaches' inquiries on their behalf. Screened coaches' applications by verifying certifications and ensuring qualifications aligned with company standards. Engaged with coaches via email, providing timely and helpful responses to their questions, akin to customer support duties. Scheduled and facilitated one-on-one meetings, orientations, and appointments between CSMs and coaches, maintaining an organized calendar. Monitored coaches' client interactions and performance, auditing their effectiveness in client communication and support. Gathered, compiled, and prepared detailed reports on coaches' performance audits and platform utilization for CSMs. Review videos to see if the game tester adhered to the assignment and rules. Listen attentively to the game tester’s audio recording and determine whether their feedback/opinion matches with the game developer's objectives. Check to see if there are any bugs, lags, or other technical issues with the game. Sends game developers video recordings that meet the requirements so they may use them to improve the game Virtual Assistant/Recruiter, SuperTeam Studio Agency October 2020 - January 2022 Home Based, Freelance ● ● ● ● ● Establish and monitor calendar meetings and appointments. Screens the inbox and responds to client inquiries. Do client acquisition and send proposals to clients. Post job offers on social media and process applications for interested people Process interviews for applicants and set a meeting with the client if they pass Fraud Analyst, Chime Bank December 2019 - September 2020 Ubiquity Global Service 10th Floor Bench Tower, Rizal Drive, Taguig City • ● ● ● ● ● Investigated chargebacks by reviewing customer accounts to determine if transactions were fraudulent. Verified transaction details by checking charges, dates, and contacting merchants. Conducted thorough investigations to assess the legitimacy of charges. Made decisions on whether to credit disputed charges back to customers or hold them accountable based on investigation results. Maintained accurate records of investigations and outcomes. Video Content Moderator, Youtube.com February 2018 – December 2019 Wipro PH Lower Ground Cyberpod 1, Pinahan, Quezon City • ● ● Review videos and check if they violated any of Youtube’s policy such as nudity, violence, terrorism, etc. Then properly tag a video based on the violation that occurs and document it. Check if the account is also dedicated to any violation and process a report for it to be completely removed from the platform. MY SKILLS AND KEY COMPETENCIES • Administrative Support - I can organize meetings, appointments, and schedules with efficiency. • Communication - I’m clear and professional when communicating via email, phone, and messaging platforms. • Time Management - I can prioritize tasks and manage time effectively to meet deadlines. • Organization - I can keep documents, files, and information well-organized and easily accessible. • Tech Savvy - I’m able to use a wide range of programs and devices, including Google Workspace, Microsoft Office, and project management software. • Attention to Detail - I ALWAYS ensure accuracy in tasks such as data entry, scheduling, and reporting. • Multitasking - I can handle multiple tasks simultaneously without compromising quality. • Customer Service - I can provide excellent support to clients and customers, addressing their needs and concerns. EDUCATIONAL BACKGROUND Tertiary: LASALTECH INC. – KABANKALAN CITY Computer Programming, 2012 - 2014 3/F Lopues Bldg. Brgy. 1, Kabankalan City, Negros Occidental JESSICA CASABA CARO