Hi to the readers of my profile. You can call me Jecca. I've worked into BPO idustry since 2010. I have handled both voice and non-voice account during my journey as an agent, customer support, tech support, sales representative, Quality Auditor, Sub SME, Quality Assurance Lead, then became part of a WFH setup call center where I am one of the Reports Analyst. For all the experiences I had, I want to help clients who's looking for someone that can help them in the business growth.