Jessica Beatrix Obispo Fernando

My name is Jessica Beatrix, and I bring over 10 years of professional experience in customer service, phone sales, team leadership, and remote operations across various industries including telecommunications, healthcare, e-commerce, and home services.

I started my career in the BPO sector, working with major U.S. accounts such as T-Mobile and Anthem Blue Cross, where I developed a strong foundation in customer support, dispute resolution, and billing assistance. Over the years, I transitioned into roles that involved sales, up-selling, collections, and appointment setting, which allowed me to strengthen my communication and problem-solving skills.

As I progressed, I took on leadership roles at companies like Bradford Exchange and Lemon Squad, where I led teams of agents, handled performance coaching, and ensured service targets were consistently met. I take pride in not only supporting customers but also helping my team members grow and succeed.

I am highly tech-savvy and adaptable, with hands-on experience using tools such as HubSpot, Hubstaff, Vici Dialer, Aircall, MightyCall, PuTTy (DOS-based), Slack, Google Workspace, and a variety of CRMs and dialers. I am also confident using spreadsheets, slide presentations, and lead generation tools like D7 Lead Finder. This has enabled me to work efficiently in remote and hybrid setups, handling multiple tasks while maintaining high service quality.

One of my greatest strengths is my ability to connect with people and build trust quickly. Whether I'm speaking with a first-time customer, handling a complaint, or closing a sale, I focus on listening, understanding, and providing solutions. I also value time management, attention to detail, and professionalism, which I believe are essential in delivering consistent results.

With my strong background in both customer-facing and team-leading roles, combined with my technical proficiency and commitment to excellence, I am confident in my ability to bring value to any team I join. I’m now looking for opportunities where I can apply my skills, continue learning, and contribute to a company that values service quality, performance, and people.