Jessica Ann Cortes

 Jessica Ann Aragones Cortes Estancia Kalibo, Aklan Mobile No.:- Email Add:- PERSONAL INFORMATION Permanent Address: Estancia Kalibo, Aklan Birthdate: March 25, 1987 Birth Place : Quezon City Height : 5’3 ft. Weight : 114 lbs. Sex : female Civil Status : Married Religion: Roman Catholic Nationality : Filipino EDUCATIONAL BACKGROUND Elementary Year [From] - [To] School: Vel Maris School Inc. 1994 - 2000 Address: Dasmarinas City Cavite, Philippines Secondary School: Infant Jesus School Inc.2000 - 2004 Address: Kalibo Aklan, Philippines College Course: Hotel and Restaurant Services,- Technology and Management School: Verde Grande Culinary School Inc. Address: Kalibo Aklan, Philippines EMPLOYMENT HISTORY Position: Helpdesk Associate– Azalea Hotels and Residences Boracay Company: Toplis Solutions Address: Boracay Island, Malay, Aklan Date: December 1, 2014 – January 5, 2016 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette. Trains or assists wit training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Update directory information on the front office software. Provides a paging service for hotel guests and employees. Process guest wake-up calls. Monitor type of calls received and made throughout the shift and encode into the system. Position: Customer Service / Sales Representative– Optus Mobile & T-Mobile(UK) Everything Everywhere Company: 24/7 Customer Philippines, Inc. Address: 8/F Insular Life building 6781 Ayala Ave., Makati city 1226 Date: May 17, 2012 – July 4, 2014 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: Increases the company’s revenue directly by selling their products or services. Makes outbound calls to prospective new and existing customer. Job Description / Duties and Responsibilities: -  Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Position: Marketing Associate Company: Eperformax Philippines Address: Eperformax BPI BLDG Buendia Makati City Date: July 2010 – March 2012 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: Responsible for assisting callers by making calls, placing a collect call, supplying phone numbers, or advising on the cost of a call. Position: Sales Representative (Life insurance – Philam Life) Company: Teleperformance Philippines – Local Business Unit Address: 14th Floor Octagon Bldng, San Miguel Ave., Ortigas, Pasig City Date: October 12- March 24, 2009 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: Increases the company’s revenue directly by selling their products or services. Makes outbound calls to prospective new and existing customer. TRAININGS / SEMINARS ATTENDED Training Center: Eperformax Duration: June 1, 2011 to July 1, 2011 Address: Eperformax BPI BLDG Buendia Makati City Title: Global Communications & Management Academy (GCMA) Training Center: Teleperformcance Duration: October 12- November 19, 2009 Address: 14th Floor Octagon Bldng, San Miguel Ave., Ortigas, Pasig City Title: New Hire Training Program Training Center: Verde Grande Culinary School Inc Address: Kalibo, Aklan Title: Commercial Cooking NC II Training Center: Verde Grande Culinary School Inc Address: Kalibo, Aklan Title: Food and Beverage Services NC II Training Center: Verde Grande Culinary School Inc Address: Kalibo, Aklan Title: Baking and Pastry Production NC II Training Center: Verde Grande Culinary School Inc Address: Kalibo, Aklan Title: Housekeeping NC II SPECIAL SKILLS / INTERESTS Skilled in major relevant computer applications like MS Word, MS Excel. Well-versed in oral and written English and Filipino. Basic bartending skills CHARACTER REFERENCES Hana Marikka Mendoza Customer Service Representative Convergys Convergys One Building 6796 Ayala Avenue Corner Salcedo St., Legaspi Village Makati City- Irish Joie Santiago Customer Service Representative 24/7 Customer Philippines, Inc. 8/F Insular Life building 6781 Ayala Ave., Makati city 1226 Office Telephone: - Ann Michelle Lao Customer Service Representative 24/7 Customer Philippines, Inc. 8/F Insular Life building 6781 Ayala Ave., Makati city 1226 Office Telephone: -