Jessica

I am a Customer Support Representative with one year of experience in chat support for a travel account, specializing in booking and reservation services. I assist customers with inquiries, booking modifications, refunds, and travel-related concerns while ensuring fast and friendly communication.

I’m skilled in handling multiple chats, resolving issues efficiently, and maintaining high customer satisfaction. My experience taught me to be patient, detail-oriented, and professional when dealing with different types of customers.

I’m proficient in using CRM and chat tools to manage customer data and track support tickets. I take pride in providing accurate information and creating a smooth, stress-free experience for every client.

I’m passionate about customer service and always eager to learn, improve, and contribute to a positive team environment. My goal is to continue growing in the field while helping clients and companies deliver excellent service experiences.