Jessica

JESSICA GIARDINA Port Washington, NY |- |-PROFESSIONAL SUMMARY Results-driven Hospitality and Operations Manager with 20+ years of international experience in restaurant openings, event management, procurement, and team leadership. Proven track record of optimizing operations, controlling costs, and driving revenue across diverse hospitality sectors. Strong background in budgeting, P&L management, social media strategy, and staff development. Technologically adept with a degree in Hotel and Hospitality Management and Culinary Arts. CORE SKILLS P&L Management | Budgeting | Restaurant Openings | Team Leadership & Training | Event Planning | Social Media Management Procurement & Logistics | Vendor Relations | Inventory Control | Cost Reduction | Staff Hiring | Customer Service Excellence Microsoft Office | Adobe Creative Suite | WordPress | MICROS | HACCP Certified | Menu Engineering | Market Research PROFESSIONAL EXPERIENCE Agency Manager Joyy Inc – Likee (Social Media Platform) | Remote October 2020 – Present Manage an online agency of 50+ livestreamers on a global social media platform Recruit and onboard livestreamers; ensure performance meets monthly quotas Track host activity through system data, assist in content development aligned with trends Maintain daily communication with Admins and livestreamers to support growth and retention Events Manager Glen Cove Mansion | Glen Cove, NY April 2019 – October 2020 Planned and executed weddings, conferences, and private events Coordinated with in-house departments including restaurants, chefs, and entertainment Delivered 100% client satisfaction and repeat business through exceptional service Executive Office Manager Energy Smart Contracting | Patchogue, NY September 2016 – April 2019 Managed communication and schedules across multiple projects Handled budget creation, cost analysis, and financial reporting Improved operations through systems design and executive support Procurement & Logistics Manager Create Hospitality – Bazxar Restaurant | Dubai, UAE March 2016 – August 2016 Directed procurement during pre/post-opening phases Managed OS&E purchasing, vendor negotiations, and inventory systems Oversaw equipment installation and site coordination with contractors Restaurant Manager Ace Concept – No. 3 Restaurant | Jumeirah, Dubai September 2015 – February 2016 Managed pre/post-opening operations; staff recruitment and training Implemented SOPs, negotiated service contracts, and drove marketing initiatives Increased sales by 30% through events and digital media strategy Project Development & Quality Control Manager The Lime Tree Café & Kitchen | Dubai, UAE January 2015 – September 2015 Cut food costs by optimizing procurement strategies Conducted market research for pricing, created quality control systems Launched a new gluten-free product line gaining major B2B clients Food and Beverage Manager Reem Al Bawadi LLC | Sheikh Zayed Road, Dubai May 2014 – December 2014 Oversaw daily operations for 6 outlets; recruited and trained staff Coordinated interdepartmental operations and event agendas Maintained vendor and contractor relationships for facilities Manager The Cheesecake Factory | New York & Dubai May 2004 – May 2014 Led openings of Dubai Mall and Mall of Emirates locations Controlled food costs, optimized labor through inventory and scheduling Delivered detailed operational and financial reports to executive management Recruited and developed high-performing teams aligned with company standards EDUCATION Bachelor of Professional Studies, Hotel & Hospitality Management New York Institute of Technology – May 2008 Associate of Science, Culinary Arts New York Institute of Technology – August 2004