Jesselyn Rayla

Jesselyn T. Rayla CAREER OBJECTIVE I am actively exploring the corporate world for a role that challenge my capabilities, promote professional growth and uplift professional development. PERSONAL INFORMATION Unit 301 Fresh Palace building Al falah St. Abu Dhabi, UAE - - Age: 28 Sex: female Date of birth: Dec. 24 1994 Place of birth: Cebu City Marital Status: Single Religion: Roman Catholic Citizenship: Filipino Dialect(s): Cebuano, Tagalog, English EDUCATIONAL ATTAINMENT Cebu Doctors' University Graduate of Bachelor of Science in Nutrition and Dietetics North Reclamation Area Mandaue City Cebu- (Graduate year) SKILLS AND INTEREST ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Well verse with SAP/ CRM software CSR programs Insurance Eligibility Business Review Presentation Brand development and promotion Project Management Hospital Marketing Hospital bidding processes Appointment setting Knowledgeable with Outlook Mail Excellent knowledge with Microsoft office applications ✓ Analytical thinking, planning. ✓ Computer literate ✓ Strong verbal and personal communication skills. ✓ Accuracy and Attention to details. ✓ Organization and prioritization skills. ✓ Problem analysis, use of judgement and ability to solve problems efficiently ✓ Customer services oriented through face to face and phone interaction. WORKING EXPERIENCE Guest Executive – Billing Corporate Relations Coordinator / Occupational Health Medeor 24x7 Hospital Al Danah Zone 1 Abu Dhabi February 2, 2023- present • Entertain VIP clients that need medical for preemployment may it be a company referred or walk in. Assist patients in performing Physician's Assessment, laboratory test and diagnostic tests. • Send medical reports to the designated companies on time to maintain good bonding with contracts agreement. • Capable in registering up to 150 patients per day • Well verse in checking insurance eligibility • Ensuring all entries to be filled out in SAP software are properly done. • Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports. • Liaise with Consultants for non-medical issues. Carry out relevant tasks and assignments as required and requested by immediate supervisor/ management. • Maintain a cordial liaison with doctors, nurses and other staff in order to create a harmonious and pleasant work atmosphere in the medical center. • Upsell health procedure packages that would benefit patients as well as reaching monthly to YTD KPI. • Ensure appointment schedules are adhered to with minimal or no waiting times in avoidance of white code. • Provide inputs to the development of relevant customer care policy. • Actively participate in the medical center's ongoing Patient Safety and Quality Improvement Programs and other In-Service Training Programs. Senior Product Sales Specialist RBGM Medical Express Sales Inc. 138 Maginhawa, Teacher's Village East, Quezon, 1101 KalakhangMaynila Phil October 21, 2019- November 4, 2022 • • Handling Karl Storz a German Medical Equipment brandranging from Airway, ENT, Neuro, Spine, Gastro and Orthopedics medical Equipment. Promotes the assigned products to doctors using • • • • • • • • • • • • the prescribed sales technique and visit these MD’s based on assigned frequency Selling the company's medical equipment and instruments todoctors, nurses and other relevant healthcare professionals. Building and maintaining good business relationships with customers to encourage repeat purchases Following up on leads generated by the company and existing Installations. Keeping abreast of new developments in the medical field to determine the effect of such developments on the company's business strategies. Conduct product presentation to different hospitals. Revisit existing accounts to every hospital to maintain good after sales service. Creates purchase requests, sales invoice, sales order anddelivery receipts/transmittals. Follow up collectibles from different hospitals and issue official receipt. Initiate deliveries of medical equipment to different hospitals. Capable in performing administrative tasks like transmittals and filing of documents. Knowledgeable with medical terminologies in discussing different portfolios with physicians. Prepare bidding documents and attend biddings at different government hospitals. On Call Nutritionist Dietitian Professional Marketing Insights Inc. 841 Turin St. BF International, BF homes Las Pinas City, Metro Manila Phil. October 2020 - February 2022 • Acting in the role of Nutritionist Dietitian counselor and thus sustaining patient morale. • Coming up with a core meal plan for general patients, for special requests or for critical needs. • Recommendation of Nutritional formula for Diabetic patient. • Ensuring cleanliness of a workspace and proper use of utensils during food preparation. • Monitor the patient’s progress and will update patient’s nutrition plan accordingly • Perform nutrition assessments for clients and advise them about diet-related concerns, such as weight loss, cholesterol reduction and etc. • Develop nutrition programs designed to prevent disease and promote health. • • Contribute to diabetes awareness education in collaboration with physicians and other medical staff members. Assist in design and development of staff training in nutrition and wellness issues. Software Support Engineer Concentrix J Center Mall Mandaue City 2018 – 2019 • • • • • • • • • • • • • • • Address customer complaints and product inquiry. Process order in behalf of customer. Settle customer account concern, balance inquiry and transfer credits. Validate customer account for any refund in need. Create ticket in every incident file both customer and business partners including procedural documentation and relevant reports. Provide customer logistics and tracking inquiries Send shipment info like tracking number, ETA or any cause of the delay of delivery Proficient in using Office application (Word / Excel / Powerpoint / Outlook) Assist end user using Windows (XP to Win 10) and Office Windows / MAC -) products. Troubleshoot, diagnose and solving software faults through remote and manual process. Guide user in reinstalling Microsoft products (Windows / Office etc.) using desktop, laptop and mobile devices. Set up email in IMAP / POP / MS Exchange configuration and other concerns related to Outlook both in MAC / Windows environment and other Windows mail app application (windows mail, windows live mail, win10 mail app) Do research, reporting trends and pattern problems. Aid in file backup and recovery for troubleshooting purposes. Assist in any windows update issues and launching concerns in any Microsoft Office apps. Senior Barista Starbucks Coffee Asia Town, IT Park Cebu City 2016 – 2017 • Process drink order that ranges from basic to complex, quickly and efficiently. • Sell merchandise other store products such pastries, drinkware and seasonal items • Maintain clean working environment per company best practices • Develop specialty coffee drinks to be featured on out monthly menus • Monitor inventory and supplies on hand. • Maintain daily cash drawer & balanced at the beginning and end of each shift. Customer Service Representative Teleperformance Asia Town, IT Park Cebu City 2013 – 2014 • • • • • • Processing all client closure requests, following the client closure process Providing administrative support to the back office Answering or referring inquiries and scheduling Ensure all requests from Audit are answered timely and provided with sufficient support Provide additional support in any and all other tasks as needed Process completed cases, maintaining proper and neat records. Character Reference • Available upon request.