Jesseka Wood
Creedmoor, NC |--WORK HISTORY
Auto Shop Solutions
Digital Marketing Account Manager and Client Success Manager
08/2019-04/2020
• Manages the digital marketing of 50 Auto Shops and monitors website performance.
• Develops ad campaigns for Google Ad words and Facebook ads and tracks ROI from each campaign from
conversion rates.
• Monitors and updates website content to meet best practices for SEO.
• Project manager for clients that are onboarding and in website redesign, creating a streamlined process
with Design and Development.
• Makes minor HTML and CSS updates to websites to expedite client’s website needs.
• Manages NAP and local SEO for all clients through Yext and Moz.
• Monitors Google analytics for each website and creates monthly reports for clients to understand the
performance of their Website.
• Implements call tracking on sites with Call Rail to work with clients to use it to as a coaching tool for
employees and to manage conversions on website.
• Manages each clients GMB account and responds to positive and negative reviews to meet my clients
branding.
• Coaches clients on creative community projects and social calendars to expand community recognition.
• Provided support to sales to move customers to new and improved marketing plans that aligned better
with company goals and streamlined the contract process.
• Uses Zoho CRM to keep updated and precise customer records and to assign cases to correct teams to
manage each client’s needs.
Dalb/i6
Account Manager/ Client Marketing Manager
10/2018-07/2019
• Managed over 100 B2B customer accounts with high touch needs.
• Monitored Google Analytics on ecommerce websites for UX, demographics, and traffic volume.
• Implemented SAGE CRM to manage new leads and to pipeline new business.
• Developed Social Media campaigns for multiple accounts to push products and ecommerce website.
• Data entry for over 100 orders a day on multiple accounts with urgency and efficiency.
• Created Ad Word campaigns for the company and managed metrics through Google Analytics.
• Developed work instructions for all new processes during a change in business and trains internally.
• Created all digital marketing to current and new customers to include email blasts and social media.
• Collaborated with sales to define new approaches to attract new customer relationships.
• Implemented all B2B ecommerce accounts for customers from start to finish.
Atero
10/2017-08/2018
Account Manager & Customer Training Specialist
• Train and educate customers on contemporary B2B marketing practices for their new platform.
• Provide customers a marketing toolbox to gain transactions on their new platform.
• Focused on the import of 1000’s of products data entry on to new ecommerce database.
• Created an implementation processes for new customers to make the journey of becoming digital
seamless.
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Developed an internal training program for current and new employees on the platform, company
culture, and the industry we support.
Rebranded the company to include logo, social media, marketing, and blog to hold a more modern
ambience.
Collaborate with sales team to develop knowledge base of the platform with customers.
Generate resources in multiple mediums for customers to use for support.
Designed a demo program with educational resources for the sales team use in the field.
Curate with the development of new platform features to meet customer demand.
Promptly gained knowledge of a digitally archaic industry and build marketing material to entice sales.
Utilized Microsoft Office, HTML, Slack, Trello, Asana, Camtasia, Zendesk, Skype, UberConference and
Prezi.
Wells Fargo
01/2016-10/2017
Intermediate Supervisor for Home Mortgage Representatives
• Mentored and coached new hires on regulations and customer interactions to improve quality for the
company and reduce risk.
• Grew to intermediate supervisor for newer employees in less than one year.
• Collaborated with other departments to make company procedures more time efficient and easy for
team members to implement in daily work life.
• Handled considerable amounts of cases daily and excel at surpassing deadlines with distinctive time
management proficiency.
• Undertook complex transaction research and resolutions for less experienced team members.
• Top ten percent in company performance initiatives to include customer satisfaction, sales leads, quality,
accuracy, and efficiency.
MILITARY
United States Air Force and West Virginia Air National Guard
2/2011-2/2017
• Managed the scheduling and over saw patient care of troops stationed on base to meet Air Force
standards.
• Subject matter expert and trainer on multiple medical software systems.
• Adapted quickly to multiple medical environments with ease in understanding regulations needed meet
Air Force standards.
• Coordinated with other bases on an efficient time of transferring troops medical records during
deployments and training missions.
• Multiple USAF Medical Awards for meticulous work and collaboration with states for a better
preparation in response to homeland disasters.
• All troops under my supervision developed and promoted in the least amount of time possible with
multiple achievements and medals.
• Lead trainer for medical deployment training required classes with up to 250 troops in a 2-day period.
• Lead in ensuring the organization and accuracy of medical data entered for medical records.
EDUCATION
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Shepherd University, B.S. Communications
Public Relations and Strategic Business Planning
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