Jessa Vestal Alicaway

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problemsolving abilities. Work History- Sales Representative Teletech, Lahug, Cebu City, 6000, Philippines • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages. • Cultivated deep understanding of product features to answer questions and overcome objections. • Enhanced customer satisfaction by providing Jessa Alicaway Licensed Professional Teacher comprehensive product demonstrations. • Listened to customer needs and desires to identify and recommend optimal products- High School Science Teacher Sisters of Mary School-Girlstown, City of Talisay, 6045, Cebu, Philippines • Established positive classroom environment by implementing effective classroom management techniques, fostering respect and inclusivity among students Contact • Supported students in developing social skills through structured activities and positive reinforcement techniques Address • Provided one-on-one support for students with San Fernando, Cebu, 6018, learning disabilities, enabling them to excel in Philippines their coursework Phone- E-mail- • Enhanced student understanding by utilizing diverse teaching methods and strategies tailored to individual learning styles • Integrated real-life examples into lessons, demonstrating the practical applications of scientific concepts • Designed innovative science curricula to engage students and promote critical thinking. Skills A dedicated and resultsoriented professional with a strong background in education and the BPO industry, I offer a diverse skill set well-suited to the demands of a Virtual Assistant role. My teaching experience has refined my abilities in organization, communication, and creative problem-solving, while my background in customer service has enhanced my expertise in customer relations, needs assessment, and relationship management. I excel in managing multiple priorities with efficiency and professionalism, consistently ensuring high-quality outcomes and client satisfaction. Adaptable and detailoriented, I bring a proactive approach to administrative support, time management, and task execution. Additionally, my proficiency in graphic design enables me to deliver visually engaging materials that align with business objectives. - Customer Service Representative Teleperformance, Lahug, Cebu City, 6000, Cebu, Philippines • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. • Responded to customer requests for products, services, and company information. Education Expected in 2027 J.D. University of San Jose Recoletos - Cebu City, 6000, Cebu, Philippines 2019 Bachelor of Secondary Education: Physical Sciences Cebu Normal University - Osmeña Blvd., Cebu City, 6000, Cebu, Philippines