Jessa Sese

JESSA O. SESE PROFILE I consider EDUCATION myself a responsible and orderly person. I am competent and willing to be train and do whatever it takes. SOUTHERN LEYTE STATE UNIVERSITY Associate in Computer Education- Information in TechnologyProgramming 2017 LANGUAGE Tagalog,Cebuano and English. COMPUTER SKILLS MS OFFICE, CANVA and Adobe Basic Computer Troubleshooting HOBBIES Reading Books Singing Studying Quantum Physics and Law of the Universe FAMILY BACKGROUND CONTACT ME Married 3 Children -- Brgy.San Antonio, Malitbog, Southern Leyte, 6603 WORK EXPERIENCES: COMMUNITY COUNCILOR/LEADER Committee in Education and in Culture and Arts May 16, 2018- Present Responsible for educating the parents who has students regarding any school's announcement and activities . Organizing special events and leading both adult and youth people in my community. Attending Monthly Session for Government Agenda like Community Budget and Projects Proposal. ENGOO ESL TEACHER August 2016 - December 2021 Teaching Grammar, IELTS, Dialogue Conversation, and News Free Articles Conversation with Japanese Students. Handling Japanese students from and Entry Korean Level to Advanced Levels. TOOLS USED: GOOGLE CHROME AND SKYPE VIDEO WORK EXPERIENCES: CUSTOMER SERVICE AND TECHNICAL SUPPORT REPRESENTATIVE May 2013- July 2016 CONVERGYS Account: DISH Satellite Processing new customer's account and processing payment by variety of methods. Troubleshooting TV Screen issues like snowy screen, black screen, TV mirroring etc. Scheduling technician appointment for unresolved issue. Assisting questions regarding work order modifications and assisting customer's pay per view orders. Accurately respond to questions and assist customers including installation set up over the phone. ACHIEVEMENT: Top Agent Dasher for 3 months Promoted to Loyalty Department LOYALTY REPRESENTATIVE August 2014-July 2016 Process Customer's Account Cancellations Saving Customer's by offering discount and lowering packages that suits their budget. Voiding charges Providing Complimentary discounts Customer Service Representative AEGIS June 2012- June 2013 Account: Readers Digest Processing Orders and Payments Answering Billing Issues Cancelling Orders and refund Pacifying irate customers Maintaining Matrix Performance ACCOUNTING STAFF ASC ENTERPRISE September 2009-April 2012 Organizing Receipt from Various Customers Updating Customer's Payment to our System. Collecting Receivables Maintaining Customer's Record Up to date. CASHIER TOKYO-TOKYO RESTAURANT November 2007- May 2008